Clinic Director (BCBA)

About the Role At Helping Hands Family, clinic leadership is about creating the conditions for children, families, and clinical teams to thrive. We’re seeking a Clinic Director who is energized by mission-driven work, passionate about developing people, and ready to lead day-to-day clinic operations with both heart and accountability. In this role, you’ll help build a strong, high-performing team while ensuring our clinical staff can deliver exceptional care to children with Autism Spectrum Disorder (ASD). Our Leadership Philosophy: “Take care of the kids. Take care of the team. The business will take care of itself.” Operational Execution & Performance Management Execute established operational plans and initiatives defined by regional and organizational leadership to achieve clinic performance targets Own and deliver defined clinic KPIs (utilization, productivity, staffing, dosage) through disciplined, data-driven management Oversee scheduling, staffing ratios, capacity planning, and resource allocation to optimize service delivery and financial performance Analyze performance data to diagnose gaps, adjust operational priorities in real time, and prevent metric decline Participate in structured scorecard reviews and performance discussions to maintain accountability to defined targets People Leadership & Development Lead, mentor, and empower the Clinical Supervisor, Office Manager, BCBAs, and RBTs to achieve clinical and organizational objectives Build a collaborative, accountable, and high-performing team culture through active listening, coaching, action planning, and daily guidance Reinforce and execute established leadership development programs and succession planning at the clinic level Apply both accountability and praise evenly — recognizing wins with the same urgency as correcting concerns Coach continuously, developing people daily with encouragement, feedback, and presence rather than waiting for formal reviews Clinical-Operational Partnership Partner with the Clinical Supervisor and BCBAs to ensure that operational decisions support clinical quality and client outcomes Navigate the intersection of clinical priorities and operational demands with shared decision-making and mutual respect Ensure appropriate staffing and scheduling to support supervision requirements, treatment fidelity, and continuity of care Communication & Influence Communicate with clarity, transparency, and professionalism across all levels; foster psychological safety across the team Adapt communication style to audience — executive, peer, frontline, and family Lead difficult conversations with empathy, directness, and follow-through Influence clinic-level decisions through data, storytelling, and relationship — not just authority Client & Family Experience Champion a client-centered experience by aligning clinic operations to support family engagement, satisfaction, and retention Serve as an escalation point for complex client and operational concerns, ensuring timely resolution and continuous quality improvement Build and maintain relationships with families, including those who may be uninvolved, have had negative prior experiences, or are unfamiliar with ABA therapy. Financial & Business Acumen Manage clinic budget with discipline; monitor expenses, control costs, and ensure resources are allocated to support both clinical quality and financial performance Review budget-to-actual performance regularly; identify variances and take corrective action to keep the clinic on financial target Make informed staffing and scheduling decisions with an understanding of their direct impact on labor costs, utilization, and clinic profitability Interpret financial reports and connect operational decisions to business outcomes Understand the financial levers that drive clinic performance and use that knowledge to inform day-to-day operational decisions Change Management & Adaptability Implement organizational changes with clarity, urgency, and discipline while maintaining team stability Collaborate with Regional and Support Center leadership to ensure clinic operations consistently execute established business and clinical strategy Compliance & Quality Standards Ensure compliance with all regulatory requirements, documentation standards, and internal policies Participate in organizational operating rhythms, including structured meeting cadences, scorecard reviews, and goal-setting processes Identify opportunities for operational improvement while maintaining quality and safety standards Mission Alignment & Culture Stewardship Model HHF’s values and leadership philosophy in every interaction and decision Build and sustain a values-driven, accountable culture that reflects the organization’s mission to change lives every day Foster psychological safety and inclusive team environments across diverse teams Additional duties as assigned Required Qualifications Bachelor’s degree in Healthcare Administration, Business Management, or related field preferred; equivalent demonstrated operational leadership experience considered, master’s degree Minimum 6 years of experience in operational leadership roles within healthcare, behavioral health, or related service industries Proven success in managing budgets, driving performance improvements, and leading large, diverse teams High emotional intelligence with excellent communication, change management, and conflict resolution skills Strong analytical, critical thinking, and ability to manage performance through data and defined KPIs Full commitment to working onsite during designated hours Preferred Qualifications Experience in Applied Behavior Analysis (ABA) therapy settings or pediatric behavioral health Familiarity with electronic health record (EHR) platforms, particularly CentralReach or similar scheduling and practice management systems Understanding of ABA clinical workflows, including supervision structures, treatment planning, and RBT career development Experience with new clinic launches, facility conversions, or scaling operations in a multi-site environment Why Join HHF? At Helping Hands Family, our mission is simple: change lives every day . We are building an inclusive, purpose-driven culture where leaders are empowered to support both our people and the families we serve. Physical Requirements This position requires the capacity to occasionally lift and transport items weighing up to 25 pounds. Despite its primarily sedentary nature, this role requires prolonged periods of standing and frequent movement within the clinic environment. Candidates must be comfortable working near young children, including potential exposure to bodily fluids. The position involves exposure to a range of odors, fluctuating temperatures, and occasional loud noises. Helping Hands Family Base Salary Range $85,000 — $95,000 USD Ready to Make a Difference? Apply Now! Helping Hands Family (HHF) is Great Place to Work Certified™ in 2021, 2022, 2023, 2024, and 2025 . We are a top-rated ABA provider dedicated to a supportive and inclusive culture. We offer rewarding work experiences, including making a lasting impact on children’s lives. All offers of employment are contingent upon the successful completion of a comprehensive background check. This includes Social Security and identity verification, reference checks, criminal history check, fingerprint screening, and any other relevant checks to ensure the safety and well-being of the children we serve. All new hires must complete E-Verify as required by USCIS. HHF does not provide immigration sponsorship for any roles at this time. Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.