Sales & Account Manager (BIL)

[ Kindly submit your updated English resume ] The Sales & Account Manager is responsible for both acquiring new clients and managing existing accounts. Ideal candidates will have a strong background in the wellness or healthcare space, exceptional communication skills, and a passion for delivering client success. Responsibilities Answer inbound calls and convert inquiries into appointments Make outbound calls to leads, past clients and prospective clients Follow up aggressively and professionally with leads who have not booked Respond to SMS, email and online inquiries Rebook existing clients Reactivate inactive/lost clients Follow up on marketing campaigns and promotions Sell salon services and promotions Manage leads through the sales pipeline Maintain accurate follow-up notes and client information Help remotely manage front-desk communications Increase booked appointments and salon revenue Requirements Exceptional spoken and written English Neutral or very minimal accent Polished, professional phone presence Proven sales experience Proven appointment-setting and lead-conversion experience Experience handling inbound and outbound calls Experience following up and nurturing leads Comfortable making outbound sales calls Strong closing ability Highly proactive and accountable Able to work independently without constantly waiting for instructions Customer service experience CRM experience Experience working toward measurable sales and conversion KPIs System and Work Setup Requirements A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues. Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage Headset/earphone with noise cancellation and webcam at 720p or higher resolution A designated, quiet, and well-organized workspace free from distractions to facilitate focused work Need to learn and work within Zenoti and any additional CRM/communications systems we implement. Benefits Permanent remote work setup Competitive starting rate paid in USD Internet Allowance HMO Insurance Retirement Fund Paid US holidays Paid Vacation and Sick Leaves