Server - Lobby Lounge

Company Description Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. The Lobby Lounge Server is responsible for providing exceptional food and beverage service while maintaining comprehensive knowledge of menu offerings, beverages, hotel amenities, and service standards. The ideal candidate is personable, polished, knowledgeable, and passionate about hospitality, with the ability to anticipate guest needs and create memorable experiences.  Responsibilities: Consistently provide warm, professional, engaging, and personalized service Welcome guests and establish a genuine connection from the beginning of their experience  Demonstrate complete knowledge of Lobby Lounge policies, procedures, service standards, menu offerings, and beverage selections   Maintain detailed knowledge of cocktails, spirits, wine, champagne, beer, coffee, tea, and non-alcoholic beverages   Maintain detailed knowledge of all food offerings, ingredients, preparation methods, allergens, and dietary considerations  Confidently guide guests through menu and beverage selections and provide thoughtful recommendations   Demonstrate knowledge of New Orleans culinary and beverage culture when engaging with guests  Accurately take food and beverage orders and communicate special requests, allergies, and modifications   Deliver food and beverages promptly while maintaining proper presentation, quality, temperature, and timing  Monitor guest satisfaction throughout the experience and proactively anticipate guest needs  Maintain awareness of VIPs, repeat guests, special occasions, celebrations, and guest preferences   Provide attentive and discreet service to VIP and high-profile guests   Coordinate closely with Bartenders, Barbacks, Runners, Culinary, Hosts, and Management to ensure seamless service  Maintain clean, organized, and properly stocked service stations and guest areas   Clear, reset, and maintain tables throughout the guest experience   Present guest checks and accurately process payments in accordance with established procedures   Follow all cash-handling, credit, and financial policies   Maintain knowledge of Fairmont New Orleans amenities, restaurants, events, services, and local attractions  Assist guests with hotel and local recommendations when appropriate   Handle guest concerns professionally and utilize appropriate service recovery procedures  Participate in pre-shift meetings, tastings, training, and departmental meetings   Assist with opening and closing duties, side work, stocking, cleaning, and other operational responsibilities   Follow all food safety, sanitation, responsible alcohol service, and workplace safety policies and procedures  Maintain a clean, pressed, and professional appearance consistent with Fairmont standards   Uphold the luxury hospitality standards and New Orleans spirit of Fairmont New Orleans  Perform additional duties as assigned  Previous Server experience preferred Previous luxury hotel, upscale restaurant, lounge, or fine-dining experience preferred   Strong knowledge of food, wine, spirits, cocktails, and beverage service   Knowledge of New Orleans cuisine and hospitality is an asset   Excellent communication and interpersonal skills   Strong guest service and relationship-building abilities   Strong organizational and multitasking skills   Ability to work efficiently and remain composed in a fast-paced environment  Professional appearance and polished demeanor required   Previous POS experience preferred; training will be provided   Alcohol awareness certification preferred   Food safety certification required or ability to obtain   Ability to work flexible schedules including evenings, weekends, holidays, and extended shifts   Must be legally authorized to work in the United States  Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including: Medical, Dental, and Vision Insurance Paid Time Off and Holiday Pay 401(k) Retirement Savings Plan Employee Assistance Program (EAP) Colleague Dining Program Career Growth and Development Opportunities Recognition and Rewards Programs Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.  Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​ Belonging: We celebrate our differences. We support each other and we always stand together.​ Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​ Integrity: We build trust through mutual respect and being authentic.​ Diversity & Inclusion Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.