Technology
Sr. Application Support Engineer (L2)
Octal Philippines Inc.
Workable
- Location
- Makati City, National Capital Region, Philippines, Philippines
- Type
- Full-time
- Salary
- Salary not specified
- Posted
- 8 Oct 2026
Application Support job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems. Key Responsibilities Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs). System Monitoring: Check application health, server alerts, and log files to catch errors early. Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems. Collaboration: Partner with senior engineers and developers to escalate complex bugs and test new software updates. Documentation: Record recurring problems and their solutions in the internal knowledge base. Requirements Education: A bachelor's degree in Computer Science, Information Technology, or a related field. Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers. Soft Skills: Good English communication skills to explain technical fixes to non-technical users. Problem-Solving: Strong logical thinking to track down the root cause of an application error.
Application Support job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems. Key Responsibilities Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs). System Monitoring: Check application health, server alerts, and log files to catch errors early. Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems. Collaboration: Partner with senior engineers and developers to escalate complex bugs and test new software updates. Documentation: Record recurring problems and their solutions in the internal knowledge base. Requirements Education: A bachelor's degree in Computer Science, Information Technology, or a related field. Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers. Soft Skills: Good English communication skills to explain technical fixes to non-technical users. Problem-Solving: Strong logical thinking to track down the root cause of an application error.