Deployment Strategist

At Parallel, we build AI agents that help healthcare organizations automate their administrative processes and unlock additional revenue, starting with medical coding. Today, up to 25% of healthcare spending is lost to manual, repetitive administrative tasks. Legacy software hasn't helped: it has made work slower, more complex and more frustrating for care teams. We believe AI agents can change this. Our technology combines large language models with system-level automation to do real work inside existing hospital tools. No integration, no disruption. Our first agent automates coding and frees up time for medical teams to focus on patients. We launched in 2024 and already have 800+ customers and a team of 30+ people. We are backed by top-tier investors (Index Ventures, Y Combinator, Hexa, Frst, Kima Ventures, Better Angle and the CEO of Mistral AI), and this is just the beginning. The future of healthcare isn't just digital, it's automated. Come help us build it! CONTEXT Until now, the Ops team has handled everything: customer onboarding, customer success, building internal processes and analytics. We're growing fast and we're hiring a Deployment Strategist to take on a portfolio of customers and help us structure our operations for the next stage. With Clémentine, Head of Ops, you will deliver the best possible experience to our hospital customers and our in-house coders, from onboarding to long-term success, and help build the operational foundations that will let Parallel grow without losing quality. WHAT YOU'LL DO - Own onboarding and follow-up for a portfolio of 30+ customers (hospitals and in-house coders), for smooth adoption and high-quality support. - Build and run scalable customer success processes, tools and routines to track customer satisfaction and usage. - Use data to identify blockers and opportunities in customer workflows and in our in-house coding operations. - Act as the link between customers and the product and tech teams, turning field feedback into concrete priorities. Within 6 months, you will have managed a customer portfolio end to end without escalation for routine situations, deployed and trained new customers without Clémentine's direct involvement, identified and implemented 1 or 2 process improvements in internal ops (tracking, dashboards, workflows), and become a trusted point of contact for customers and internal teams alike. WHO YOU ARE - You have 2 to 4 years of experience in a startup, a consulting firm or project management. - You have already managed customer relationships directly and are comfortable representing a company. - You are autonomous and structured: you manage your workload without being told what to do next, you build your own tracking tools, you follow up and close topics without being reminded. - You are pragmatic: you'd rather ship an imperfect solution and improve it than wait for the perfect framework. - You have an analytical mind: you look at the data, spot trends and propose concrete actions. - You communicate very well in French and know how to adapt your tone, whether you're talking to a hospital director or a medical coder, without changing the substance. - You're curious about product, AI or healthcare, or all three. - For you, the lack of a playbook is an opportunity, not a problem. OUR VALUES - Play to Win: we're not here to just take part, deliver something "good enough" or simply enjoy the startup ride. We want to win. That means caring about results, moving fast and bringing the right intensity when it matters. - High Trust, High Standards: trust is our starting point. If you join us, it's because we believe you can own your scope and make good decisions. We don't want a company built on approvals, control and micromanagement. But trust comes with accountability: the more freedom you have, the higher the bar. - Low Ego, Hands-On: at Parallel, no one is above the work. No title, seniority or past success exempts anyone from getting involved in the actual work. Leading means taking responsibility, not distancing yourself from execution. - Don't Take Yourself Too Seriously: we take our mission very seriously, not ourselves. Building a company is intense. We want Parallel to remain a place where people enjoy spending time together, laughing, celebrating and giving energy to others. High standards and a good atmosphere aren't opposites: we want both. HIRING PROCESS 1. Call with the Hiring team (30 min) 2. Call with Clémentine, Head of Ops (30 min) 3. Case study at our office in Paris 2nd, with Paul and Clémentine (2 hours) 4. Reference checks WHY JOIN US? - A product already in production: used every day in French hospitals, for real and fast impact. - Real autonomy from day one and a team where your work is visible and your voice matters. - Real growth prospects: you learn ops, analytics, product and account management at the same time, with a possible move to Lead Ops within 24 months as we structure the team into verticals. - Real traction: seed and Series A ($20M with Index Ventures) closed in less than a year, 800+ customers and a team of 30+ people. - Strong investors and founders: Index Ventures, Y Combinator, Hexa, Frst, Kima Ventures, Better Angle and the CEO of Mistral AI; founders who come from Meta, McKinsey and Hublo. - A complete package: competitive salary and equity (BSPCE), Alan health insurance, Swile meal vouchers, Apple equipment, 50% of public transport covered. - A close-knit team: a team event every month and two offsites a year. - Our office: Paris 2nd arrondissement. - Flexibility: on average one day of remote work per week and one week of remote work per year. We care about who you are, not just what's on your CV. If you're drawn to what we're building but don't meet every requirement, we still want to hear from you. Studies show that women in particular tend to apply only when they meet 100% of the criteria. If that's you, please don't let that hold you back. We'd love to receive your application.