People & Culture Advisor - Human Resources

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role. It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision. Importantly too is how we go about living our vision. This is defined by the Prime mission: Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals. It speaks to collaboration and to everyone’s responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes. On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role: Be Brave, Be Human, Be Passionate, Be Exceptional. At Prime these values are integral to who we are. They are there to guide you in your role and support you on your personal journey to success. They shape our culture and support us in achieving our vision together, as one global team. Requirements This role is hybrid from our Knutsford office - with a strong and deliberate emphasis on Employee Relations (ER). As a People & Culture Advisor at Prime, your core focus will be employee relations, manager coaching and practical people advice. You’ll independently manage a high-volume caseload, guide managers through sensitive situations and help improve the employee experience, alongside wider people-process and operational support. Key responsibilities : Employee Relations & Manager Advice Independently manage a high-volume portfolio of complex ER cases, including disciplinary, grievance, conduct, absence and appeals, from initial assessment to resolution. Lead or support fair investigations and coach managers through sensitive conversations and evidence-based decisions. Give commercially aware advice grounded in UK employment law, ACAS guidance and company policy; challenge inconsistent decisions and escalate material risks or proposed dismissals to the appropriate senior P&C lead before action. Performance & Manager Coaching Help managers address performance concerns early, set clear objectives, give constructive feedback and develop measurable improvement plans. Support performance reviews and formal capability processes, ensuring appropriate support, fair procedures and accurate documentation. Company policies and compliance Keep policies, manager guidance and toolkits clear, legally compliant and practical, sharing relevant UK employment law updates with P&C colleagues. Address gaps in policy understanding and maintain confidentiality, data protection standards and accurate records. Employee Experience & Support Partner with managers and support teams to deliver a welcoming, consistent onboarding experience, using feedback to improve the journey. Advise on family leave, flexible working and statutory rights; manage requests fairly and promptly, recognising when adjustments or specialist escalation are needed. Support employee-lifecycle changes and accurate, timely payroll hand-offs where needed; explain compensation and benefits processes and signpost well-being resources. Practical Improvement & Collaboration Use case trends and employee insights to recommend preventative manager guidance, training and process improvements. Simplify workflows through HR systems, appropriate automation and clear self-service guidance, working across teams to resolve operational gaps. Provide a clear handover of live cases, risks, actions and supporting documentation at the end of the assignment. Skills & Knowledge Required CIPD Level 3 or above, or equivalent demonstrable professional experience is preferred 3+ years of experience in a People/HR Advisor or similar generalist role Strong working knowledge of UK employment law, ACAS guidance and fair procedure; international or US experience is advantageous but not essential. Experience working in a fast-paced agency environment High-level of confidentiality, organization, attention to detail and sounds judgement Ability to produce high-quality investigation reports, outcome documentation and defensible case records. Experience supporting the full employee lifecycle Excellent questioning, investigation, analysis and written communication skills, with close attention to evidence and detail. Immediate support related to process improvement and automation of data and reporting outcomes Proficiency in MS365 including Word, PPT, Excel, Outlook and Teams Familiarity with HRIS/HR systems (familiarity with HiBob would be highly beneficial!) Benefits Annual leave Birthday off Christmas shutdown period 5% pension contribution Private medical health insurance Medical cash plan Hybrid Working