Deployment Specialist

About the company Our client is a healthcare technology company. The role Raydar is recruiting for this role on behalf of our client. Own the customer relationship after a sale, from initial rollout through continuing account management. Serve as the link between customers and the engineering group, making sure each rollout delivers clear, measurable value. This is a hands-on, customer-facing position in a fast-moving environment. What you'll do - Lead post-sale onboarding with frequent, intensive sessions in the early weeks, then handle regular check-ins across a portfolio of accounts. - Act as the primary company voice on calls with large groups of customer stakeholders, including operational and executive leaders. - Configure system connections, roll out the software platform and teach end users how to work with it. - Convert customer needs and problems into clear requirements for engineers and follow through until they are resolved. - Measure the return on each rollout and spot opportunities to expand accounts. - Help shape repeatable processes as the business grows toward larger customers. Requirements What we're looking for - Roughly 3 to 5 years of professional experience after completing a degree. - At least a year spent directly managing client relationships in an implementation, project delivery or customer success role. - Prior time at an early-stage or high-growth company, with comfort in ambiguity and a habit of creating your own processes. - Technical curiosity and ease with software and data, plus a working knowledge of SQL and the ability to talk clearly with engineers. - An undergraduate degree from a highly ranked U.S. university. - Ability to work in the office five days a week in New York City, either already local or ready to move. - U.S. work authorization is required. Bonus points - Background rolling out machine learning, workflow automation or data tooling for customers. Benefits Compensation and benefits - Base salary: USD 160,000 to 190,000 per year - Equity - Health, dental and vision coverage Location and work model - New York, NY, United States - On-site, 5 days per week in office - Full-time