Visitor Experience Facilitator (full-time or part-time)

We are looking for a Visitor Experience Facilitator in Rome, Italy. The Europa Experience Centre in Rome Italy, serves as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU's history, institutions, and role in shaping a common European future. Key attractions within the Centre include an interactive exhibition space equipped with multimedia stations, a cinema room that screens a film about Europe’s challenges and common future and also hosts workshops and events, and a Role Play Game. This game allows participants to simulate the roles of Members of the European Parliament (MEPs) in a hands-on learning experience. You will: Welcome visitors and guide them through the security check; Present the exhibition and the 360° cinema, adapting your explanations to school groups, students, tourists and families; Answer visitors’ questions about the EU, its institutions and current affairs; Run Role Play Game sessions for school groups: brief participants, guide them through the game and lead the debrief; Welcome Members of the European Parliament and other high-level guests; Distribute and collect tablets and headphones; Support the delivery of events at the Centre; Keep a log of visitor inquiries and incidents. Requirements: University degree or ongoing university studies; Languages: Italian at native level (C2) and English at minimum B2 level, proven by a certificate or relevant past experience. You may be asked to provide proof of your language levels; EU knowledge: good knowledge of the EU institutions and their powers, in particular: the European Parliament and its Members (MEPs) the European Commission and the Commissioners current EU affairs IT skills: confident use of Excel, Word, the internet, Canva, CapCut and social media tools. You must also be able to handle technical and interactive multimedia equipment and consult databases; Attitude: client-oriented, proactive, polite, diplomatic and tactful, with a professional appearance. You should enjoy working with people, especially young audiences; Conduct: discretion and confidentiality, respect for data protection rules, no contact with the media, and no acceptance of gratuities; Security clearance: you must successfully pass accreditation by the European Parliament’s security service before starting; Availability: flexibility to work shifts on weekdays, Saturdays and Sundays, plus occasional evening or early-morning events; Other languages, EU or non-EU (in particular French, German or Spanish) is an advantage; A valid first-aid certificate is an advantage; Experience with school groups, guiding, education or visitor services is an advantage; A completed degree and in-depth EU knowledge, with interest in taking on shift-coordination responsibilities is an advantage. We offer: A role at an innovative venue dedicated to education and engagement with Europe; Full-time or part-time contracts. Part-time suits university students well, especially for weekends and events; Shifts within the Centre’s opening hours, plus 15 minutes before and after: Monday–Friday 9:00–19:00 Saturday 10:00–18:00 Sunday 14:00–18:00 occasional evening or early-morning events First-aid, AED and fire-safety training before you start; A modern work environment and friendly colleagues. We kindly invite you to submit your CV in English by 20 November 2026. By applying to this vacancy, you agree to the following: I have read and understood that my personal data will be processed for the ongoing recruitment process, as described in the Privacy notice for applicants. I agree to the storage of my personal data to be contacted by Civitta for future employment opportunities, as described in the Privacy notice for applicants.