Client Experience Coordinator

Overview Life at Medxcel : Where purpose meets opportunity Medxcel is here to lead the transformation of healthcare facilities management by incorporatinga new approachto providing services. Createdby healthcare, forhealthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, dataanalyticsand insource strategies that drive results. Your future roleat a glance Location: Remote Facility: Home Office Department: Facilities Schedule: Day shift | Full-time Shift- Sun, Wed, Thur, Fri 8:30am-7pm EST Benefits that help you thrive Comprehensive health coverage:medical, dental, vision, prescriptioncoverageand HSA/FSA options Financial security & retirement: employer-matched 403(b), planning and hardship resources,disabilityand life insurance Time torecharge:pro-rated paid time off (PTO) and holidays Career growth: Tuitionreimbursement, ongoing professionaldevelopmentand online learning Emotional well-being: Employee Assistance Program, counseling and peer support, spiritualcareand stress management resources Family support:parental leave, adoptionassistanceand family benefits Benefit options and eligibility vary by position, scheduledhoursand location. Ben efits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. Responsibilities Howyou’llmake an impactinthis role Manage high volumes of incoming calls, emails, andvoicemailsprofessionally, using active listening and critical thinking to analyze caller needs and resolve issues. Accurately categorize and prioritize requests within a case management system for scheduling, while swiftly escalating emergencies to key leadership stakeholders. Use logic, reasoning, and available resources to provideaccurateinformation, perform necessary follow-up, and adapt quickly to shifting processes and training updates. Assistwith data entry, analysis, and peer shadowing, while performing specialized tasks on behalf of other support departments as requested. Require exceptional communication, judgment, and composure under pressure to diffuse tense situations while simultaneously navigating multiple computer applications in a fast-paced environment. Qualifications Whatminimumrequirementsyou’llneed Education: High school diploma or equivalent Experience: Ability to type 40 words per minute Experience with Microsoft Office Originally posted on Himalayas