Evening Room Attendant, The Savoy Hotel (0-hour Casual Contract)

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality. Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont. Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025 HR in Hospitality Awards 2025: 🏆 Excellence in Employee Experience 🏆 HR Team of the Year 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster Institute of Hospitality Awards 2025 🏆 Talent Development Team of the Year Job title: Casual Evening Room Attendant  Department: Housekeeping  Inspired & supported by: Executive Housekeeper  Salary: £18,60 per hour (including service charge) Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, always ensuring consistency in our standards and exceeding guest expectations. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well-rounded multi skilled Guest Servicing Agent.    Turndown service: 17.00 to 22.00  Shift hours: 14:30 to 23:00    You will be accountable for:  Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation  Handling guest requests, belongings and personal items with the utmost care, security and discretion.  Taking pride in showcasing our public areas ensuring the highest standards of cleanliness  Engaging in meaningful conversations that will inspire our creation of memorable moments for guests  The careful processing of guest garments and staff uniforms/garments  Always putting our guests first    Your key responsibilities & contribution will be:  To prepare guest rooms and public areas  To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards  To replace mini-bar glasses, mugs and cutlery in the rooms  To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.  To inspect and give back occupied rooms/stay over and departure rooms in accordance with our service standards  To complete audits of the rooms on occupied rooms and departure rooms  To ensure service areas are kept tidy and clear in coordination with the HOH porters.  To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)  To assist in our guest cloakrooms  Provide directions and assist with all guest enquiries  Handle guests’ property securely, accurately and efficiently  Liaise with security over any concerns or issues with guest items  Ensure all required items are kept clean and replenished  Cleaning of guest toilets and nearby public areas  To assist in the laundry and with valet services  Collecting, processing and delivering laundry, dry cleaning and pressing for guests  Assist with packing/unpacking/room moves for guests  Polishing guest shoes  Accurately recording and charging all items  Sewing and garment repairs  Operating laundry equipment correctly  Assisting in controlling linen stocks and linen inventories  Accurately processing and distributing staff uniforms, communicating damage and missing items  Ensuring all communications with guests are in line with our service standards.  Having thorough knowledge of hotel services and facilities to share with our guests  Ensuring safe and secure use of master room keys  Other duties as specified by Housekeeping leadership  What you will need to do this role:  Essential:  Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.  The ability to prioritise and organise yourself  Able to work under pressure and at high speed.  Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.  ‘Can do’ attitude and able to adapt to changes  Problem solving abilities  Attention to detail  Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision  The desire to develop your skills to include public areas, laundry and cloakroom  Desirable:  1-year minimum experience in the hospitality industry preferred. And 6 months minimum in housekeeping.  Flexibility. Working 40 hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.  Outstanding communication skills    Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.  What’s in it for you?  Competitive salary, pension  Accrued holidays   Exclusive discounts:  Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)  50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants  20% off at other Gordon Ramsay restaurants and Restaurant 1890  Colleague restaurant, interfaith prayer room and wellness room  Laundry services for all colleagues  Gym access  Local discounts for F&B and retail