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German-Speaking Customer Representative

Cross Border Talents

Workable
Location
Istanbul, İstanbul, Turkey, Türkiye
Type
Not specified
Salary
Salary not specified
Posted
30 Oct 2025
● Manage outbound calls to existing customers to handle subscription renewals, plan modifications, and service upgrades. Proactively reach out to customers nearing renewal dates to discuss their current subscription and available options. Provide clear information on pricing, new features, and promotions to support customer decision-making. Identify customer needs and recommend appropriate upgrades or changes to enhance satisfaction and retention. Accurately process renewals, cancellations, and account updates while ensuring compliance with company policies. Maintain detailed records of all customer interactions in the CRM system and follow up as necessary to ensure successful completion of the renewal or upgrade process. Collaborate with the customer support and billing teams to resolve any account or payment issues efficiently. Requirements ● Advanced proficiency in German ● Strong communication skills ● Sales experience (6 months) ● Team-oriented and collaborative Benefits ● Supplementary health insurance ● Meal card ● Discounted MultiSport membership ● Special promotions at various global brands ● Shuttle and road fee ● Stable job and career development opportunities ● Dynamic
● Manage outbound calls to existing customers to handle subscription renewals, plan modifications, and service upgrades. Proactively reach out to customers nearing renewal dates to discuss their current subscription and available options. Provide clear information on pricing, new features, and promotions to support customer decision-making. Identify customer needs and recommend appropriate upgrades or changes to enhance satisfaction and retention. Accurately process renewals, cancellations, and account updates while ensuring compliance with company policies. Maintain detailed records of all customer interactions in the CRM system and follow up as necessary to ensure successful completion of the renewal or upgrade process. Collaborate with the customer support and billing teams to resolve any account or payment issues efficiently. Requirements ● Advanced proficiency in German ● Strong communication skills ● Sales experience (6 months) ● Team-oriented and collaborative Benefits ● Supplementary health insurance ● Meal card ● Discounted MultiSport membership ● Special promotions at various global brands ● Shuttle and road fee ● Stable job and career development opportunities ● Dynamic and supportive team ● Flat hierarchical work order in an international structure