Customer Engagement & Service Agent

Your mission Customer help center for public institution Start of work – November 2026 Tasks: answering questions regarding rules of conducting an economic activity in Poland ad tech support for Ministry’s website channels: phone (inboud, outbound), livechat (inbound) Address - Aleja Wincentego Witosa 16, Lublin Lublin, lubelskie Employment contract Full time, part time junior consultant(Junior), consultant (Mid / Regular) Hybrid or on site position Open now Looking for many people open positions: 2 Shift work: no Working days: Monday through Friday Working hours: 8:16, 9:17 or adjusted if part time Possible night time hours: no Form of payment: monthly Wage calculation: Fixed base rate + an hourly rate Your profile Experience in customer service in the last 2 years (at least 12 months) – essential, Polish language skill on C1 level - essential, English language skill on B1 level - essential, Ukrainian language skill on B2 level – essential, Polish sign language on B2 level – optional, Student status – optional, No criminal record, Secondary education, High manners and personal communication skills, The ability to write quickly and correctly, Readiness to receive a large dose of information on entrepreneurs' law. Our Benefits full-time or part-time employment contract, paid training, parking under the building, salary that increases with experience, subsidized employee meals, private medical care, subsidies for sports activities (FIT PROFT card) Your contact person For questions, please feel free to reach out to Kalina Stachel ( kalina.stachel@matrix42.com