Senior Customer Success Manager (CSM) - Travel Technology

This is a remote position. Hospitality Spotlight is looking for a Senior Customer Success Manager (CSM) for a Travel Technology SaaS organization in the US. This is a remote/"work from anywhere" opportunity. The Work: Develop positive customer experience and foster healthy relationships through all stages of the customer lifecycle (presales, onboarding through growth and renewal) Act as a bridge between the customer success and the sales teams while providing ongoing support to customers Analyze and interpret performance data to provide optimization recommendations and client facing reporting to optimize their usage Build relationships and implement new programs Identify product improvements or new products by remaining current on industry trends, market activities and competitors Be the “Voice of the Customer” internally, helping to escalate customer issues and track resolution Work collaboratively with cross-functional teams to drive revenue growth with new customers Come to work each day with a positive attitude and ready to win Is self-motivated, a team player and has a strong drive to exceed targets What you’ve already done (requirements): Minimum 2+ years experience as a travel tech Customer Success Manager Minimum 4+ years experience within hotel Revenue Management Bachelor's degree Demonstrated success working with customers to identify growth opportunities Experience working with executive-level Excellent communication and presentation skills Previous success working in a flexible, startup mindset, and fast paced environment Proficient in Powerpoint, Excel, Salesforce,CRM, CRS and PMS Developed interpersonal and adaptive influencing skills Submit your resume if you meet the qualifications and are excited about joining an already successful and growing team. We look forward to connecting and shining our spotlight on you! - Hospitality Spotlight Team Originally posted on Himalayas