Spa Receptionist

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. Welcome guests warmly and professionally while creating a calm, inviting, and luxury-oriented atmosphere   Schedule spa treatments, fitness appointments, wellness services, and facility reservations accurately and efficiently   Provide detailed information regarding spa services, fitness offerings, retail products, promotions, and hotel amenities   Process guest check-ins, payments, retail transactions, and appointment confirmations accurately   Maintain cleanliness, organization, and presentation standards within reception, retail, lounge, and fitness areas   Coordinate guest requests and communicate effectively with Spa Therapists, Fitness Attendants, and operational teams   Monitor appointment schedules and support efficient guest flow throughout the spa and fitness facilities   Assist with retail merchandising, inventory support, and product presentation as assigned   Maintain confidentiality and professionalism regarding guest information and wellness services   Respond promptly and professionally to guest questions, concerns, and service recovery opportunities   Support spa events, wellness programs, VIP experiences, and promotional initiatives as assigned   Follow all hotel policies, sanitation procedures, and workplace safety standards   Uphold luxury hospitality standards through professionalism, appearance, and exceptional guest engagement   Previous spa, wellness, hospitality, Front Desk, retail, or guest service experience preferred   Luxury hotel or spa experience preferred   Excellent communication and interpersonal skills   Strong organizational, multitasking, and customer service abilities   Ability to maintain professionalism and composure in a fast-paced guest-facing environment   Basic computer proficiency and experience with scheduling or POS systems preferred   Professional appearance and polished demeanor required   Ability to maintain confidentiality and discretion with guest information   Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required   High school diploma or equivalent preferred   Must be legally authorized to work in the United States   All your information will be kept confidential according to EEO guidelines.