Server - Third Measure

Company Description Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. The Third Measure Server is responsible for delivering sophisticated, attentive, and personalized food and beverage service within the hotel's intimate cocktail destination. The Server will demonstrate strong knowledge of cocktails, spirits, wine, and culinary offerings while creating memorable experiences through genuine hospitality and thoughtful recommendations.  The ideal candidate is polished, personable, knowledgeable, and confident, with a passion for hospitality and the ability to thrive in an elevated late-night environment.  Responsibilities: Consistently provide warm, polished, professional, and engaging service Welcome guests and establish a genuine connection throughout their Third Measure experience  Maintain complete knowledge of Third Measure's food and beverage offerings   Demonstrate strong knowledge of cocktails, spirits, wine, champagne, beer, and non-alcoholic beverages   Maintain knowledge of cocktail ingredients, preparation techniques, flavor profiles, and presentation   Assist guests with beverage selections and provide thoughtful recommendations  Demonstrate knowledge of New Orleans cocktail culture and traditions  Maintain detailed knowledge of menu ingredients, preparation methods, allergens, dietary considerations, and daily offerings   Confidently guide guests through food and beverage selections  Provide appropriate food and beverage pairing recommendations  Accurately take food and beverage orders and communicate special requests, allergies, and modifications   Deliver food and beverages promptly while maintaining quality, presentation, temperature, and timing  Anticipate guest needs and provide proactive, personalized service   Maintain awareness of VIPs, repeat guests, special occasions, and guest preferences   Provide discreet and attentive service to VIP and high-profile guests   Coordinate closely with Bartenders, Barbacks, Runners, Hosts, Culinary, and Management   Maintain clean, organized, and properly stocked service stations   Clear and reset tables according to Third Measure standards   Present guest checks and accurately process payments  Follow all cash-handling and credit procedures   Follow all responsible alcohol service procedures and applicable Louisiana regulations  Handle guest concerns professionally and utilize appropriate service recovery procedures  Participate in pre-shift meetings, tastings, cocktail education, and training   Assist with opening and closing duties, stocking, cleaning, and side work Maintain knowledge of Fairmont New Orleans amenities, dining outlets, events, and local attractions  Maintain a polished and professional appearance   Uphold the luxury hospitality standards and distinctive atmosphere of Third Measure  Perform additional duties as assigned   Previous Server experience preferred  Previous luxury hotel, fine-dining restaurant, upscale lounge, or cocktail bar experience preferred   Strong knowledge of food, cocktails, spirits, wine, and beverage service   Knowledge of craft cocktails and New Orleans cocktail culture is an asset   Excellent communication and interpersonal skills   Strong guest service and relationship-building abilities   Strong organizational and multitasking skills   Ability to remain polished, discreet, and composed in a high-volume environment   Professional appearance and polished demeanor required   Previous POS experience preferred   Alcohol awareness certification preferred   Food safety certification required or ability to obtain   Ability to work late-night schedules, evenings, weekends, holidays, and extended shifts   Must be legally authorized to work in the United States   Must meet applicable Louisiana requirements for alcohol service Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including: Medical, Dental, and Vision Insurance Paid Time Off and Holiday Pay 401(k) Retirement Savings Plan Employee Assistance Program (EAP) Colleague Dining Program Career Growth and Development Opportunities Recognition and Rewards Programs Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.  Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​ Belonging: We celebrate our differences. We support each other and we always stand together.​ Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​ Integrity: We build trust through mutual respect and being authentic.​ Diversity & Inclusion Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.