Host/Hostess - Third Measure

Company Description Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. The Third Measure Host / Hostess serves as one of the first points of contact for guests and plays a critical role in establishing the intimate, sophisticated, and welcoming atmosphere of Third Measure. This position manages reservations, seating, guest flow, and special requests while ensuring each guest receives personalized and attentive service from arrival.  Responsibilities: Warmly greet and acknowledge guests upon arrival while creating a polished and memorable first impression   Serve as an ambassador of Third Measure and Fairmont New Orleans   Manage reservations, waitlists, seating assignments, and guest preferences   Escort guests to tables or designated seating areas   Maintain knowledge of Third Measure's cocktail, food, and beverage offerings   Maintain knowledge of operating hours, dress code, reservation policies, special events, and hotel amenities   Provide guests with accurate and engaging information regarding the Third Measure experience   Monitor dining and lounge activity and coordinate seating flow with Servers, Bartenders, Runners, and Management   Manage guest expectations regarding wait times and seating availability   Maintain awareness of VIPs, repeat guests, celebrations, special occasions, and guest preferences   Coordinate VIP and high-profile guest arrivals with discretion and professionalism   Answer telephone calls and assist with reservations and guest inquiries   Respond promptly and professionally to guest questions, concerns, and special requests Assist with guest recovery efforts and involve leadership when appropriate Maintain cleanliness, organization, and presentation standards at the host stand, entrance, waiting areas, and guest spaces  Maintain awareness of the atmosphere and guest experience throughout the Lounge   Monitor guest flow and communicate operational concerns to leadership   Maintain familiarity with Fairmont New Orleans amenities, dining outlets, events, and local attractions   Assist with opening, closing, stocking, cleaning, and other operational duties   Maintain a polished and professional appearance consistent with Third Measure and Fairmont standards   Follow all hotel policies, service standards, safety procedures, and operational requirements   Perform additional duties as assigned Previous Host / Hostess, restaurant, hotel, lounge, or guest service experience preferred Luxury hotel, fine dining, upscale restaurant, or cocktail lounge experience preferred  Excellent communication and interpersonal skills   Strong organizational and multitasking abilities  Ability to remain composed and professional in a high-volume environment   Professional appearance and polished demeanor required  Strong guest service mindset   Ability to interact confidently with discerning guests and VIP clientele  Basic computer and reservation system experience preferred   Ability to work late-night schedules, evenings, weekends, holidays, and extended shifts   Must be legally authorized to work in the United States  Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including: Medical, Dental, and Vision Insurance Paid Time Off and Holiday Pay 401(k) Retirement Savings Plan Employee Assistance Program (EAP) Colleague Dining Program Career Growth and Development Opportunities Recognition and Rewards Programs Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.  Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​ Belonging: We celebrate our differences. We support each other and we always stand together.​ Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​ Integrity: We build trust through mutual respect and being authentic.​ Diversity & Inclusion Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.