Senior Sales Manager

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all. The Senior Sales Manager is responsible for leading high-value or strategic accounts, ensuring strong client relationships, and supporting the department’s performance through advanced sales engagement and leadership. While actively conducting sales calls, the role provides mentorship to Sales Managers and Executives, oversees account quality, manages complex negotiations within approved parameters, and identifies key opportunities or risks for the Director of Sales (DOS). This position plays a pivotal role in maintaining high standards of account management and operational excellence within the Sales team.  Primary Responsibilities   Meet daily targeted number of sales calls with quality and effectiveness  Manage key strategic, high-value, or complex accounts  Mentor and develop Sales Managers and Sales Executives  Assist in onboarding and training of new Sales team members  Ensure adherence to hotel and sales operational standards across the team  Prepare proposals, quotations, and standard contracts  Conduct client follow-ups and site inspections  Maintain accurate and updated account information in CRM  Develop weekly business leads for the Hotel  Prepare a weekly list of accounts to penetrate for the following week  Conduct weekly review of account profiles, including production and average rate  Monitor competitors’ rates, account penetration, and market activities  Fully manage assigned accounts including contracting, profile updates, and renewals  Upsell, cross-sell, and promote hotel facilities & services  Conduct negotiations within authorized parameters  Attend client and community business events to maintain brand visibility  Update DOS on market trends, business leads, and client insights  Promote positive client relations and respond to requests promptly  Handle client concerns tactfully and professionally, escalating when necessary  Coordinate group arrangements, including communication and requirements  Ensure accurate group booking input and updates in the system  Collaborate with internal departments to ensure service delivery  Maintain thorough knowledge of hotel services, facilities, and safety guidelines  Participate in sales activities, promotional campaigns, and events as assigned  Ensure compliance with DOS-approved processes and workflows  Knowledge and Experience  Diploma in Tourism / Hospitality Management  Minimum of 4-5 years of experience in a similar capacity with proven track records  Excellent reading, writing and oral proficiency in English language  Proficient in MS Excel, Word, & PowerPoint    Competencies  Strong leadership and interpersonal skills  Excellent communication and customer contact skills  Results and service oriented with an eye for details  Ability to multi-task, work well in stressful & high-pressure situations  Able to develop rapport with colleagues and management staff  Ability to work cohesively with co-workers as part of a team  Ability to promote positive relations with all hotel guests and patrons  A motivator & self-starter  Well-presented and professionally groomed at all times  Understanding and ability to work in a multi-cultural environment  Embodies competitive spirit and skills based on Accor’s capability framework:   Positive Oriented, Develop an Empowered Team, Guest centric  Leading the Team, Good Communication, Enable the Team towards achieving goals and objective  Excellent Problem Solving and Decision Making  Business Improvement and Planning, Self-Develop and Self-Manage  Strategic Thinking and Analysis, Business Awareness  What is in it for you; Employee benefit card offering discounted rates in Accor Hotels worldwide Competitive compensation package Company discounts in room rates and F&B outlets Free meal, free shuttle, free uniform Life and accident insurance and HMO benefit