Outlet Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Plan for outlet budget and review forecast on revenue and expenditure on monthly basic  Analyze and submit month-end reports and identify deviation from business plan goals  Implement and maintain control measures to ensure that food & beverage costs, productivity, labor costs and operating supply costs for the outlet is in line with budget  Conduct departmental daily briefings to ensure that all pertinent information is well received by team members  Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards  Build a good relationship with guests or regular companies .   Handle guests’ complaints and comments tactfully and efficiently  Handle all administration work pertaining to cashier/bar operation requirement and company’s policies  Maintain department communication logbook and updated notice board  Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests  Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations  Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features   Ensure that health, safety and security procedures are in place in the outlet  Attend all briefings, meetings and trainings as assigned by management  Perform proper handover and communication to the next shift  Assist other food & beverage outlets with their operations during peak times or when required  Secondary / High school education  Additional certification(s) in Food & Beverage will be an advantage  Good reading, writing and oral proficiency in English language  Minimum 2 years of relevant experience in a similar capacity  Good working knowledge of MS Excel, Word, & PowerPoint