Reservations Agent

Main Duties/Responsibilities: Represent the company by following the standard operating procedures set by the organization Proactively sell and upsell all products and services within the property. Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service. Proactively sell, up-sell, cross sells all products and services within the Palazzo Versace Dubai portfolio in a friendly, professional and efficient manner. Be proactive to customer needs. Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service. Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks. Achieve given targets and maintain exceptional performance at all times. Handle queries through telephone, fax, and email. Use approved language skill as required at all times. Ensure compliance with the contact center quality performance requirements. Maintain presentation and cleanliness of the contact center including all machines and other IT equipment. CANDIDATE PROFILE Minimum 6 months of Reservations Experience with a luxury 5 Star Hotel. Demonstrate experience working in a high volume, high pressure environment. Worked in Multi-Cultural environment. Display Team work to achieve departmental and organization goals Enter all bookings accurately Opera knowledge Proficient in Microsoft applications High level of integrity and customer focus