Front Office Attendant

• Assist guests with check in and checkout, as well as other cashiering duties • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity • Registers and rooms all arrivals according to established procedures • Maintains intimate knowledge of departmental standards and procedures • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation • Maintains cashier float and ensures accurate daily report of all money received • Keeps abreast of all modifications to accounting policies and procedures • Knowledgeable of all special promotion procedures, for programs. • Attends to guest’s complaints, inquiries and requests, referee problems to superior. • Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service • Performs the audit balances and prepares all works for audit in an orderly fashion • When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival • Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems • Maintains exemplary deportment standards of behavior and appearance and attitude. • Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times Diploma in Tourism / Hospitality Management Minimum 1 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage