Experience Manager

Aspen Ventures is the innovation engine of  Aspen One , focused on amplifying the company’s vision through new business lines that embody its values and heritage. Inspired by place, united by purpose, defined by you, Aspen Ventures brings the authentic spirit of Aspen to the world while keeping the local community at its core, with a commitment to sustainability, innovation, and community-driven experiences.  Aspen Ventures currently has two flagship offerings:  Aspen Collection , a premium performance and lifestyle apparel brand and mountain rental experience and Eleven212, an elevated après-ski experience atop Aspen Mountain. Aspen Collection operates retail and rental stores in Aspen and Snowmass, Colorado.  For more information, visit  www.aspencollection.com  and follow the brand on Instagram  @aspen_collection . Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Position Summary   The Experience Manager is responsible for creating, incubating, selling, planning, and executing private and public experiences on and off the mountain across the winter and summer seasons, in partnership with the Experience Director. This role is highly client-facing, leading sales calls and meetings with both internal teams and prospective clients to bring new experiences to life. The Experience Manager also provides hands-on, on-site management of event experiences and staff, ensuring seamless execution and a high-quality experience for every attendee. Success in this role requires close collaboration across departments throughout the organization, from sales and operations to marketing and mountain teams, to deliver experiences that are both innovative and flawlessly executed. This position reports to the Director of Client Experience.  The salary range for this position is $65,000 to $80,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.  Job Posting Deadline   Applications for this position will be accepted until September 1, 2026.  Essential Job Functions/Key Job Responsibilities  Work with Director of Experiences to ideate, curate, deliver and incubate world-class experiences across Aspen One   Serve as a key connector across Aspen One, partnering closely with Sales, Marketing, Hospitality Operations and Mountain Operations to align experiences with broader company goals and ensure consistent, on-brand execution.  Identify market trends and drive innovation for new experiences across Aspen One   Give attention to every detail around event planning and execution, from guest greeting to exceptional standards for service and aesthetic on site.    Sell experiences for Aspen One across all channels (email/phone/in person), proactively prospecting new business and building a pipeline of private and corporate clients. Provide timely follow-up with guests and convert leads into sales with confidence, meeting or exceeding revenue targets.   Create a warm, welcoming environment and build personalized relationships with guests, using names and preferences to deliver tailored service  Partner with the Director of Experiences to bring new experiences to life, from concept and planning through execution — collaborating cross-functionally with partners, brands and marketing teams at every stage  Client management, providing tailored offerings based on guests needs from creation through execution and follow up, as necessary. Work with Director of Experiences to hire staff to execute experiences   On-site management of staff during event and experience execution   Hosting, assisting and collaborating with our key partners and brands such as LVMH, Burgess and many others.   Develop and maintain relationships with key Aspen Skiing Company and Aspen Hospitality personnel to facilitate effective communication and execution with the following departments - Product Sales & Services, Hospitality Operations, Ski and Snowboard Schools, Rental/Retail, Administration, Guest Services, Online Services, Events & Partnerships and Mountain Operations   Share feedback with management regarding products and procedures to enhance the guest experience and immediately address opportunities   Possess intimate knowledge of local mountain terrain, snow conditions, and department programming to make accurate and appealing recommendations  Understand the department’s budget and operate within it while analyzing trends from daily financial snapshots, historical reports and forecasts   Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand   Other duties as assigned   Education & Experience Requirements  College degree preferred   At least 2 years of experience working in a role responsible for delivering a high level of guest service required   At least 2 years of experience working events required   Sales experience preferred   Managerial experience in an event setting preferred (servers, kitchen staff, drivers, etc.) Previous experience using Microsoft Office Suite required   Bi-lingual preferred  Knowledge, Skills & Abilities  Excellent verbal and written communication skills in English; ability to communicate proficiently verbally in English and Spanish is preferred  Knowledge of customer preferences and how to meet or exceed them   Proficient knowledge of Microsoft applications including Word, Excel and Powerpoint  Excellent time management skills with a proven ability to meet deadlines   Demonstrated active listening and interpersonal skills used to personalize the guest experience  Ability to build relationships with clients while anticipating and exceeding their needs and troubleshooting issues in a timely, calm and professional manner   Ability to function well in a high-paced and at times stressful environment   Ability to act professional in a fast-paced environment Excellent organizational skills and attention to detail   Skilled in creating exceptional guest experiences through personalized service and attention to detail  Ability to quickly adapt to changes in processes, customer flow, environments, and tasks   Ability to manage multiple priorities and projects simultaneously without sacrificing quality   Ability to manage and lead diverse teams, fostering a positive and productive work environment   Ability to delegate tasks effectively, empowering teams while maintaining accountability  Ability to assess team performance, provide feedback, and implement development plans   Proficient knowledge of industry regulations and how they affect business operations   Skills in managing relationships with both internal and external stakeholders   Work environment & physical demands:  Ability to stand, type, and sit at desk/computer for most of the work shift executive repetitive movements  No adverse or hazardous conditions  Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance  Job Benefits  This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.   Health, Dental and Vision Insurance Programs  Flexible Spending Account Programs  Life Insurance Programs  Paid Time Off Programs  Paid Leave Programs  401(k) Savings Plan  Employee Ski Pass and Dependent Ski Passes   Other company perks  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.          This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks     Aspen One participates in E-Verify. E-Verify & Right to Work Poster