Customer Service Representative - ERP/SAP Required (Cebu | Day Shift)

We are looking for Call Center Agents to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Handles customer communication, order tracking, query resolution, E-shop order monitoring, and sales order updates ERP / SAP applicationsto support logistics operations, including order processing, shipment tracking, inventory management, and sales order updates Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer service processes Provide product and service information to assist customers with their needs Proactively identify opportunities to enhance the customer experience Meet or exceed individual and team performance targets Requirements Must be a College Graduate, preferably with a Degree in Accounting or Business Management courses Must have at least 2 years of relevant experience Must have experience with ERP and SAP applications Must be conversant in both spoken and written English Amenable to work fully on-site in Cebu City Amenable to work within Australian time zone and shifting schedule Can start ASAP Benefits Free HMO Free Dependents Night Differential Program Incentives Please note that this is contingent to the final company or account you'll be profiled to.