Other
RTA Lead - UK Financial Collections (Centris, QC)
Tasq Staffing Solutions, Inc.
Workable
- Location
- Quezon City, Metro Manila, Philippines, Philippines
- Type
- Full-time
- Salary
- Salary not specified
- Posted
- 28 Oct 2026
Work Setup: Onsite Location: Eton Centris, Quezon City Schedule: Shifting, UK time Start Date: ASAP Qualifications: Bachelor's Degree 2+ years managing RTA teams. Experience managing multiple queues and geographies. SLA Achievement Schedule Adherence Occupancy Forecast Variance Abandonment % Queue Management Accuracy Responsibilities: Live Operations Oversight : Track multiple dashboards, service level agreements (SLAs), and queue volumes simultaneously to prevent performance dips. Team Leadership : Supervise, mentor, and coordinate a team of junior and mid-level real-time analysts. Decision-Making and Escalation : Make fast choices regarding overtime requests, capacity gaps, and high-risk SLA situations, escalating major issues to operations managers.
Work Setup: Onsite Location: Eton Centris, Quezon City Schedule: Shifting, UK time Start Date: ASAP Qualifications: Bachelor's Degree 2+ years managing RTA teams. Experience managing multiple queues and geographies. SLA Achievement Schedule Adherence Occupancy Forecast Variance Abandonment % Queue Management Accuracy Responsibilities: Live Operations Oversight : Track multiple dashboards, service level agreements (SLAs), and queue volumes simultaneously to prevent performance dips. Team Leadership : Supervise, mentor, and coordinate a team of junior and mid-level real-time analysts. Decision-Making and Escalation : Make fast choices regarding overtime requests, capacity gaps, and high-risk SLA situations, escalating major issues to operations managers.