Senior SRE Engineer - San Francisco

About Plaud Inc. Plaud is building the real-world AI interface for professionals to amplify intelligence, elevate productivity and performance, loved by over 3,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud captures, structures, and compounds the intelligence generated in conversations — so humans can think better, decide faster, and execute with clarity. Plaud Inc. is a Delaware-incorporated, San Francisco-based company. With GDPR, SOC 2 Type II, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection. To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram https://www.instagram.com/plaud_official/, X https://twitter.com/PLAUDAI, Facebook https://www.facebook.com/plaudai, LinkedIn https://www.linkedin.com/company/plaudai/, and YouTube https://www.youtube.com/@PLAUDAI. Why You Should Join Us Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think. - Plaud is a bootstrapped, skyrocketing, profitable company with a $300M revenue run rate achieved in just three years. - Define the next-gen paradigm for human-AI interaction. - Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion. - Work with passionate teammates who value innovation, collaboration, and customer success. - Grow your career in a culture that champions continuous learning and fast career development. - Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere. What you will do - Ensure reliability and performance of Plaud.ai http://Plaud.ai’s AI products at scale - Design and operate highly available, scalable cloud-native systems for AI workloads - Own production reliability, incident response, and on-call practices - Build observability (metrics, logs, tracing) and reliability automation - Define and manage SLOs, SLIs, and error budgets with engineering teams - Drive postmortems and reliability improvements across the platform - Lead incident response and continuous reliability improvement - Partner with product and engineering teams on reliability design - Improve observability and operational maturity Minimum Qualifications - 5+ years in SRE, Infra, or Platform Engineering roles - Strong experience with cloud platforms (AWS/GCP/Azure/OCI) - Hands-on with Kubernetes and distributed systems - Experience in on-call rotation and incident management - Proficient in at least one programming language (Go, Python, Java) Preferred Qualifications - Experience supporting AI/ML or data-intensive platforms - Experience of GPU cluster management - Knowledge of SLO/SLA frameworks - Experience in fast-growing or global products - Exposure to multi-region systems - Strong written and verbal communication What we offer - Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success. - High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity. - Comprehensive Health & Retirement Benefits Top-tier medical, dental, and vision insurance for employees and dependents, supported by a generous employer subsidy, plus a 401(k) retirement plan with company matching for full-time employees. - Time Off & Workplace Benefits Unlimited PTO, plus 13 paid holidays, 12 weeks of fully paid parental leave for all parents, a hybrid work model with a minimum of three in-office days per week, and access to high-quality office snacks, drinks, and equipment. - Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency. - Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires. - Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.