Other
Mandarin Support (Tech Support) python, java, rest API, SQL,
Two95 International Inc.
Workable
- Location
- Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Malaysia
- Type
- Full-time
- Salary
- Salary not specified
- Posted
- 14 Oct 2026
ROLE: Mandarin Support (Tech Support) JOB TYPE: FTE Long term LOCATION: KL, Malaysia POSITIONS: 6 JOB DESCRIPTION: Roles & Responsibilities: • This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering. • Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder. • 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering. • Mandarin Fluency (Spoken & Written) for direct engagement with enterprise customers and stakeholders. Experience Range: 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering. Education: Bachelor’s or Master’s Degree in required (Computer Science) Must Have Technical/Functional Skills • Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder). • Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs. • High-Severity Leadership: Excellent interpersonal ability t
ROLE: Mandarin Support (Tech Support) JOB TYPE: FTE Long term LOCATION: KL, Malaysia POSITIONS: 6 JOB DESCRIPTION: Roles & Responsibilities: • This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering. • Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder. • 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering. • Mandarin Fluency (Spoken & Written) for direct engagement with enterprise customers and stakeholders. Experience Range: 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering. Education: Bachelor’s or Master’s Degree in required (Computer Science) Must Have Technical/Functional Skills • Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder). • Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs. • High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams • Ideal: Systems & Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring). Generic Managerial Skills, If any: • Stakeholder management • Escalation handling • Cross-functional collaboration • Communication skills • Problem-solving • Ownership & accountability Key Words to search in Resume: • Google Cloud AI/ML SME • Vertex AI • Gemini API • Agent Builder • Agentic AI • GCP AI/ML Support • Tier 3 Technical Support • SRE AI/ML • Python Debugging • API Troubleshooting • Cloud Logging • Cloud Monitoring • BigQuery • IAM • Cloud Storage • VPC • Mandarin Speaking / Mandarin Fluent