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Service Desk Engineer (L1) - Mandarin - N

Two95 International Inc.

Workable
Location
Bukit Jalil, Selangor, Malaysia, Malaysia
Type
Contract
Salary
Salary not specified
Posted
16 Mar 2026
We are looking for Service Desk Engineer (L1) - Mandarin (Speaking, writing, Reading) with 3 to 5 years of experience. Requirements Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services. Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team.
We are looking for Service Desk Engineer (L1) - Mandarin (Speaking, writing, Reading) with 3 to 5 years of experience. Requirements Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services. Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team.