Customer Success Associate

Jeeves is the stablecoin-native banking platform for global enterprises. Thousands of companies across 35 countries run their corporate cards, payments, treasury and spend on one platform, with more than $5B in annualized volume, payouts to 190 countries, and one of the fastest-growing stablecoin payment networks in the world. BMW, H&M, Lululemon, Burger King, Kavak and XP are among them, and more than 80% of customers use multiple Jeeves products. We chose hard problems on purpose. We hire for one thing: relentlessness. A strong motor that keeps going when the problem has no playbook. You'll know in your first week if Jeeves is right for you. For the right people, it's the steepest learning curve of your career. Jeeves has raised more than $400 million in equity funding from Andreessen Horowitz, Y Combinator, CRV, Coinbase Ventures, GIC, AllianceBernstein, CoinFund and others. If you want to rebuild how money moves across borders, come build it with us. We are in need of a motivated Customer Success Associate to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth. Location: This role is based out of Mexico City, Mexico, and is a full-time hybrid position where it is required to come into our office in Roma Norte. #LI-HYBRID Job Responsibilities: Provide Best in Class Support to our global portfolio Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear Incentivize spend increase to existing companies (Portfolio management) Document processes and enhancements to the internal team Requirements: 2+ years of experience in support roles Mandatory fluency in English and Spanish, Portuguese is a plus Preferable experience in Zendesk Platform /Hubspot Advanced communication skills (written and spoken) Curious about the details on how the business operates Self-starter, proactive and highly motivated Team player and very hands on Agile and able to pivot quickly with the changing environment