Concierge Agent - Mitsis Rodos Maris | Rhodes

For 50 years, Mitsis Group has been at the forefront of hospitality as the largest privately owned hotel chain in Greece, guided by its guest-centric philosophy, family care and authentic Greek identity. With 24 hotels and 5,000 employees across Athens, Halkidiki, Corfu, Crete, Kamena Vourla, Kos, Rhodes and Santorini, the Group offers a rich blend of hospitality, featuring exceptional services, unique locations, impeccable facilities, refined gastronomy and a wide range of choices and experiences for its guests. Through a warm and welcoming work environment, we transform every guest into an honored guest, creating unforgettable lifetime memories! Mitsis Group is offering new jobs at its hotel Mitsis Rodos Maris: Concierge Agent – Mitsis Rodos Maris Location: Rhodes - Kiotari Employment Type: Contract Purpose To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations. Key Responsibilities Operates the Mitsis Concierge platform. Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel. Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements. Collaborates with reception staff to meet guests' needs. Optimizes revenue through sales of concierge services. Requirements Degree or Certificate in Hospitality and/or related field (preferred). Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable. Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.). Business fluency in spoken and written English (proficiency diploma required). Knowledge of an additional language would be an asset. Skills Sales and business-oriented with exceptional organizational skills and attention to detail. Customer service-oriented with impeccable communication skills and a willingness to go the extra mile. Ability to build strong working relationships and have an approachable and professional manner. Strong initiative and proactiveness in a team environment. Benefits We offer Competitive remuneration package & performance-based bonus Career development opportunities within a continuously growing Group Continuous training and development Accommodation Full board Create your own career story and become part of the 5,000-member team at Mitsis Group! All applications and information submitted will be treated with strict confidentiality. You can follow the “Apply” link or send your CV to career@mitsis.com. Learn more about Mitsis Group and career opportunities here: · Mitsis Group · Careers | Mitsis