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Reservation Supervisor | AYANA Komodo

AYANA Hospitality

Workable
Location
Komodo, Nusa Tenggara Timur, Indonesia, Indonesia
Type
Not specified
Salary
Salary not specified
Posted
11 Nov 2026
AYANA Komodo is looking for a reliable and detail-oriented Reservation Supervisor to lead the Reservation team. This role is responsible for overseeing daily operations, ensuring reservation accuracy, maintaining high-quality guest communication, and supporting revenue goals through effective selling and system management. Responsibilities Supervise and support the Reservation team to meet service and performance standards. Ensure accurate data entry and updates in PMS (Opera), including room allotments, rate codes, and special packages. Monitor guest inquiries, upselling opportunities, and communication quality across phone, email, and internal systems. Manage system tools Opera, track issues, and prepare related reports and audits. Support the department with team training, scheduling, guest complaint handling, and service recovery procedures. Requirements Diploma in Hospitality or related field; degree is a plus. Proven experience in a Front Office or Reservations role; supervisory experience is highly desirable. Strong communication skills in English (spoken and written). Proficient in Opera PMS and basic hotel software; Microsoft Office skills required. Organized, team-oriente
AYANA Komodo is looking for a reliable and detail-oriented Reservation Supervisor to lead the Reservation team. This role is responsible for overseeing daily operations, ensuring reservation accuracy, maintaining high-quality guest communication, and supporting revenue goals through effective selling and system management. Responsibilities Supervise and support the Reservation team to meet service and performance standards. Ensure accurate data entry and updates in PMS (Opera), including room allotments, rate codes, and special packages. Monitor guest inquiries, upselling opportunities, and communication quality across phone, email, and internal systems. Manage system tools Opera, track issues, and prepare related reports and audits. Support the department with team training, scheduling, guest complaint handling, and service recovery procedures. Requirements Diploma in Hospitality or related field; degree is a plus. Proven experience in a Front Office or Reservations role; supervisory experience is highly desirable. Strong communication skills in English (spoken and written). Proficient in Opera PMS and basic hotel software; Microsoft Office skills required. Organized, team-oriented, service-driven, and confident in handling guest needs and system operations.