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Finance

Senior Customer Success & Account Manager

Capcon Asia

HimalayasRemote
Location
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Georgia, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Palestine, State of, Philippines, Qatar, Russian Federation, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syrian Arab Republic, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Georgia, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Palestine, State of, Philippines, Qatar, Russian Federation, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syrian Arab Republic, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen
Type
Remote
Salary
Salary not specified
Posted
1 Nov 2026
Why is this role exciting? • Join a globally recognised AI-powered AML compliance platform, headquartered in London.
Why is this role exciting? Join a globally recognised AI-powered AML compliance platform , headquartered in London. Be the key relationship driver for high-profile accounts (Banking institutions, Asset management,...) Take over a strategic portfolio and lead renewals, up-sells, and cross-sells across enterprise clients. Work cross-functionally while reporting directly to the Head of Customer Success (based in Australia). Earn up to MYR350k in commission based on performance, with a strong support structure in place. Key Projects Own and expand a portfolio of enterprise/regional clients in APAC. Deliver tailored success plans, QBRs, and customer advocacy initiatives. Support long-term adoption, client satisfaction, and commercial growth. Work closely with implementation and technical teams (based in Malaysia) to support customised solutions. Responsibilities Lead customer success engagements post-implementation. Serve as the key point of contact for enterprise clients (mainly compliance stakeholders). Drive product adoption, usage, and retention across accounts. Identify up-sell/cross-sell opportunities and manage renewal cycles. Coordinate with internal teams to escalate client needs and support roadmap input. Track client health scores and proactively address churn risks. Must Have 8+ years of experience in Customer Success / Account Management / Solution Consulting Proven track record with enterprise/regional clients in SaaS Fluency in Mandarin (required) ; Cantonese a strong plus Commercial mindset with experience in renewals, up-sells, and cross-sells Ability to manage complex relationships with senior compliance/risk stakeholders Nice-to-have Experience in AML/KYC/Compliance or Cybersecurity SaaS Background in managing configurable platforms or financial systems Level / Grade Report directly to the Head of Customer Success Work arrangement / Location Remote-first (WFH) with flexibility and regional travel as needed Flexible working hours (peak meetings: 46 PM MYT) 13th month salary Originally posted on Himalayas