Customer Service Representative- Vietnamese (Contract Based)

Overview We are seeking a Customer Service Representative to manage customer inquiries and provide professional support across phone, email, or chat channels. The role requires strong communication skills, a customer-focused mindset, and the ability to handle daily customer interactions efficiently. Qualifications Native Vietnamese Minimum Bachelor Degree or Diploma qualification English level: B2 (Upper-intermediate) Strong communication and interpersonal skills Customer-oriented with good problem-solving ability Basic computer skills and typing ability Willing to work shifts, weekends, or public holidays if required Preferred: Previous experience in Customer Service / Call Center / BPO is an advantage Experience handling inbound support is a plus Responsibilities Handle inbound customer inquiries via phone, email, or chat in a professional and timely manner Provide accurate information about products, services, orders, or general support requests Resolve customer issues and complaints while ensuring high customer satisfaction Update and maintain customer records in the system Follow company procedures, quality standards, and service guidelines Escalate complex or unresolved cases to the appropriate team Originally posted on Himalayas