Market Operations Associate (Latin America, Fully Remote)

About Wingz, Inc. Wingz is a rideshare platform focused on Non-Emergency Medical Transportation (NEMT). Our network of compassionate, credentialed drivers helps vulnerable populations gain access to the care they need. About the role Market Operations keeps our markets running: enough verified drivers on the road, every trip assigned before the day begins, and every trip completed on time. You'll own a piece of that and be measured on it. This is a decision-making role, not a scripted one — you'll make calls, act, and explain your reasoning afterward. What you'll do If assigned to Driver Onboarding & Activation Make fast first contact with new driver applicants and guide them through the application Run onboarding interviews, group and 1:1, and decide who advances Review driver documents for accuracy and compliance, and coach applicants through corrections Coordinate background checks and screenings, and follow up until cleared Run activation calls so new drivers are confident on the app before their first trip Keep the roster current: expiration outreach, reactivation checks, and removing inactive drivers If assigned to Dispatch & Scheduling Build driver schedules and assign trips against them Sweep the current week for schedule gaps and fill them before trips go uncovered Work inside our AI-assisted dispatching tools, producing and acting on the daily output Flag where the tooling gets it wrong so it improves Notify drivers of schedule changes If assigned to OTP Specialist Monitor on-time performance live and intervene before a trip goes late, not after Own urgent trip reassignments end to end: the decision, driver contact, and resolution Keep clients informed before they have to ask Step in when leads are tied up so nothing waits in a queue If assigned to Routing Specialist Build and adjust routes for efficiency and reliability Make sure drivers activate GPS well ahead of pickup Chase and coach drivers who don't, before it becomes a data gap Protect billing and claims accuracy by keeping trip data complete If assigned to Market Associate Cover a portion of all three areas above in a newer or smaller market Shift week to week toward whatever is currently limiting the market Flag early which area is about to break Every Market Operations Associate, in every area Own your daily and weekly targets, and know where you stand without being asked Resolve problems in your area rather than handing them off Escalate what's genuinely above your authority, with what you've already tried and what you recommend Keep driver and trip records accurate in every system you touch Improve the procedures you work from, and document the ones that don't exist yet Cross-train as backup on one adjacent area Bring us patterns, not just incidents What you'll need 2-4 years in operations, dispatch, logistics, or program coordination, a role where you owned an outcome, not just a queue Sound judgment without a script. Much of this work has no procedure for the situation in front of you Comfort with tradeoffs. Some days you can cover one trip or the other, not both, and you'll need to decide quickly and defend the call Comfort being measured daily. You should want the scoreboard, not avoid it Ability to hold several threads at once and switch between them without dropping any Strong written and verbal communication — most areas involve daily calls with drivers Composure when things break. Some days are interrupt-driven and won't go as planned Detail accuracy where a missed date or wrong record has real consequences Strong spreadsheet skills and the ability to learn new tools quickly Willingness to work ET hours, including weekend or holiday rotation depending on assignment Reliable high-speed internet and a quiet space for video calls Bonus Points NEMT, healthcare transportation, or other regulated service experience Dispatch, fleet, or last-mile operations background Applicant tracking or recruiting platform experience Experience running group interviews or high-volume onboarding Experience with AI-assisted operational tooling Why Wingz? Mission-driven work that makes a tangible difference in people’s lives. 100% remote work culture A small, agile team where your impact is felt every day. Competitive compensation and benefits. Originally posted on Himalayas