Retail Manager

Retail Manager Objective Lead retail store performance by driving sales growth, delivering excellent customer service, ensuring operational excellence, maintaining inventory accuracy, and developing high-performing teams. Key Responsibilities Sales & Commercial Performance Drive sales, profitability, and store performance across the retail network. Analyse sales trends and KPIs; implement action plans to achieve targets. Identify business growth opportunities, promotions, partnerships, and customer development initiatives. Recommend product, pricing, and merchandising strategies. People Management Lead, coach, and develop Store Managers and retail teams. Oversee recruitment, training, performance management, and succession planning. Foster a customer-focused, accountable, and high-performing culture. Store Operations & Customer Experience Ensure compliance with operational procedures, company policies, and service standards. Manage customer complaints, after-sales service, and continuous improvement initiatives. Conduct regular store visits and operational audits. Inventory & Supply Management Ensure stock availability, accuracy, and optimal inventory levels. Oversee stock counts, transfers, replenishment, and loss prevention. Work closely with Purchasing, Warehouse, and Finance teams. Visual Merchandising & Marketing Maintain attractive and consistent visual merchandising standards. Support promotions, product launches, and in-store campaigns. Monitor market trends and competitor activity. Financial & Reporting Manage store budgets, expenses, margins, and profitability. Ensure cash handling and internal controls are properly maintained. Prepare regular performance reports and dashboards. Cross-Functional Collaboration Liaise with Operations, Marketing, HR, Finance, Purchasing, and Production teams. Drive process improvements and support retail growth initiatives Requirements Candidate Profile Degree/Diploma in Retail Management, Business Administration, Marketing, or related field. Minimum 5 years' retail management experience, ideally in a multi-store environment. Experience in home furnishings, textiles, interiors, or lifestyle retail is an advantage. Strong leadership, commercial acumen, inventory management, and visual merchandising skills. Proficient in POS/ERP systems, Excel, and reporting tools. Excellent communication, organisational, and customer service skills. Fluent in English and French; Mauritian Creole is an asset.