Front Office Receptionist

Ibis Sydney Airport is looking for a Front Office Receptionist to join this ever thriving and exciting environment. Ibis Sydney Airport is 3.5* Hotel with 200 Rooms right in the Sydney Airport precinct and close to the domestic terminal. At Ibis Sydney Airport, our reception is our un-official director of first impressions! You lead with making every person feel welcome and create memorable experience, right from GO!         Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist  Support and value the contributions of all team members, creating trust and empowering our people   Treat guests and team members from all cultural groups with respect, sensitivity and transparency. Be an advocate of ALL: Accor’s loyalty program to non members Checking guests in and out Maintaining accurate guest accounts Taking bookings, providing helpful information & entering reservations Answering guests queries in a timely and efficient manner. Addressing guest requests and handling guest complaints in a positive manner. Liaise with inter departments to assist guest and advise of room moves Previous hotel front office reception experience preferable Professional telephone manner and exceptional customer service skills Excellent communication, interpersonal and time management skills A friendly and positive can-do attitude who enjoys working in a team Previous experience Opera desirable not essential What is in it for you: ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage, Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.