Customer Support Specialist

Education Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career. We’re looking for 5x Customer Support Specialists to join our team for our busy 2027 school registration and enrolment season. As schools prepare for the new academic year, we need friendly, organised and tech savvy people to help manage student enrolments and provide high quality customer support to educators and school administrators across our platforms. You’ll play an important role in helping schools get set up for a successful year, from processing student enrolments and managing data to responding to customer enquiries via phone, email and live chat. If you enjoy helping people, are confident with technology and thrive in a fast paced environment, we’d love to hear from you! About the role Location: Dunedin (hybrid) Duration: Fixed-term position from Monday 11th January to Thursday 25th March 2027 Hours: A minimum of 30 hours per week, with additional hours (up to 40) regularly available during the peak period Shifts: First 2 weeks will be full time (40 hours), Monday - Friday 9am - 5pm for onboarding. After this, typical shifts are between 6-8 hours, depending on business requirements. We can offer the following shifts: Monday - Friday, 8am - 2pm Monday - Friday, 10.30am - 4.30pm Wednesday - Sunday, 9am - 3pm Rosters: Published at least 2 weeks in advance, giving you visibility of your upcoming shifts This is a great opportunity for someone looking to gain practical experience in customer support and education technology. You'll develop valuable skills in customer service, data management and problem solving while contributing to an important period for schools and educators. What you will do Support educators and school administrators: Respond to customer enquiries via phone, email and live chat, providing friendly, professional and timely assistance Manage student enrolments: Help schools register and enrol students onto the Education Perfect platform, ensuring information is processed accurately and efficiently Troubleshoot customer queries: Investigate issues, provide clear guidance and resolve customer questions, escalating more complex matters when needed Manage and format data: Work with spreadsheets to organise, format and process enrolment information efficiently, maintaining a high level of accuracy Maintain data integrity: Ensure student and customer information is accurate, consistent and handled carefully across systems Work collaboratively: Support the wider team to meet daily targets, manage changing priorities and ensure a positive customer experience throughout the busy registration season Support wider business needs: Learn new processes quickly and assist other teams or business areas where needed About you You're an organised, adaptable and customer focused problem solver who enjoys helping others. You're comfortable working with technology, can pick up new systems quickly and take pride in getting the details right. You can manage competing priorities while maintaining a positive and professional approach, even during busy periods. You'll ideally bring: Strong computer skills: High level of computer proficiency, including confidence using Microsoft Excel and Google Sheets Logical thinking and problem solving: The ability to investigate issues, think through solutions and work through unfamiliar problems Excellent attention to detail: Confidence handling data, processing information and ensuring accuracy across systems Clear communication skills: Friendly, professional written and verbal communication, with the confidence to assist customers across phone, email and chat A customer first mindset: A proactive, helpful approach and a genuine commitment to delivering a positive customer experience Adaptability: The ability to learn new systems and processes quickly, manage changing priorities and work effectively in a fast paced environment Previous experience in customer service, administration, data entry or a school environment would be an advantage, but we're also open to people with strong computer skills, a proactive approach and a genuine enthusiasm for learning. If you're someone who enjoys solving problems, helping people and working as part of a collaborative team, we'd love to hear from you!