Family Engagement Coordinator, Temporary role

Under the direction of the Camp Business Manager, the Family Engagement Coordinator is responsible for developing and maintaining positive relationships with prospective Camp Grossman families/campers. This role serves as the primary point of contact for prospective families, consistently demonstrating strong relationship-building skills, a warm and welcoming demeanor, clear and effective communication, and thoughtful event coordination and planning. The Family works with the Camp Grossman team to help ensure Camp Grossman is recognized as the Greater Boston Jewish Community’s Day Camp. Family Engagement Coordinator plays a vital role in fostering strong relationships between Camp Grossman and its community partners (including temples, religious schools and preschools) which serve as “feeders” to Camp Grossman as well as prospective families, while ensuring clear, engaging, and mission-aligned communication. In partnership with JCCGB’s Marketing Team, this individual is responsible for coordinating initiatives that build community, enhance parent engagement, and reflect the camp’s Jewish values and pluralistic identity. They will work closely with leadership to support family programming, feedback collection, and inclusive outreach. Primary responsibilities include, and are not limited to: Coordinate all aspects of Camp Grossman’s Communications with prospective families · Serve as the primary point of contact for prospective camp families. · Respond promptly and warmly to inquiries from prospective families, providing clear and accurate information. · Guide new families through the full enrollment process and ensure a welcoming, supportive experience. · Address questions about programs, policies, logistics, and schedules with professionalism and clarity. · Triage family concerns to the appropriate staff and ensure timely follow-up and resolution. · Maintain accurate records of all communications. · Assists with the family newsletters and other mass communications throughout the year. Collaborate with program staff to document and share camp stories, photos, and videos. · Assists with social media posts – collaborate with Marketing and/or Camp Business Manager for timing/strategy/templates/standards. · Manage creation, implementation and analysis of family surveys, and collection of data. · Manage/Coordinate Camp Grossman’s Outreach and Engagement Initiatives. · Develop and maintain relationships with all community partners (examples include religious schools, day schools, synagogues and temples) to ensure Camp Grossman’s visibility and recognition in greater Boston’s Jewish community. Plan, organize, attend and manage all camper recruitment and engagement events · Attend camp fairs, parlor meetings, open houses and other camper recruitment events – actively participate as the Camp Grossman representative to answer questions – most of which occur on weekday evenings or weekends. · Connect and partner with established JCC family and community coordinators/ambassadors. · Manage Camp Grossman’s Recruitment Ambassadors and/or Family Ambassador volunteers to staff and assist with community engagement efforts. · Clarify/guide/document ambassador activities, talking points, agenda, goals. Other duties, as assigned · Support the Camp Business Manager with other tasks and initiatives as assigned. Standard Staff Expectations: · Actively create a welcoming dynamic where each individual is valued, seen and welcomed. · Actively participate as an essential member of the Camping team. · Support JCC Greater Boston’s mission, vision, and values of belonging, joyfulness, collaboration and transformation, including through personal role modeling. · Participate in all staff meetings as assigned and contribute to overall organizational success. · Attend JCCGB All Staff meetings. · Other duties as assigned. Starting pay: $23.50 per hour Supervisory Responsibilities: None Requirements Education and Experience: Bachelor’s Degree in communications, marketing, public relations, nonprofit management, or a related field, preferred. Must have 1+ years of progressive experience in an administrative, customer-facing, communications-focused role, preferably with experience coordinating or managing a function, operations, nonprofit program or staff. · Administrative/operations experience in or with camps or other similar non-profit youth development programs, preferred. · Experience managing digital communications: social media, email campaigns, content creation preferred. Equivalent combination of education and experience may be substituted at the JCC’s discretion to meet this minimum hiring criteria. Skills and Abilities : · Proficiency in use of computers and tools like Office suites, Canva, CRM systems, and social media platforms, social media literacy, Microsoft Outlook, Word, Excel. · Knowledge and familiarity with the summer day camp environment. · Strong organizational and project management skills. · Excellent written and verbal communication abilities. · Familiarity with Jewish traditions and pluralistic approaches preferred. Physical Requirements: This position operates in a hybrid environment. Some administrative duties may be effectively performed remotely while other responsibilities require an on-site/in-person presence to successfully meet the expectations of the position. Must be able to work well in a busy, dynamic and often noisy environment involving multiple tasks and priorities. Able to lift and carry objects weighing up to 20 pounds (boxes of supplies, etc.). ADA Statement: Individuals must possess these criteria for knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation and using some other combination of skills and abilities. Benefits In addition to offering rewarding work and great career opportunities within our mission-driven, values-driven, and family-centric environment , JCC Greater Boston proudly offers employees the generous benefits listed below. JCCGB Perks! Each seasonal employee is eligible for access to JCC Greater Boston's top class fitness, recreation and wellness facility in Newton! Seasonal access to the JCC Fitness Center includes: Use of the Fitness Center at Leventhal-Sidman JCC during active seasonal employment Free or discounted enrollment for camp programs may be available for camp employees’ children based on availability. Benefits are subject to review and change by the Organization, and plan documents are the primary determinant. A Great Place to Work! JCC Greater Boston is consciously evolving as a great place to work! In our recent 2023 employee engagement survey, at least 88% of our staff gave us top ratings on: Supportive colleagues Team camaraderie How their managers treat them Individual autonomy Knowing what their work contributes to and how it impacts others Pride in working for the JCC Program and service quality Holding ourselves accountable Our staff and leadership bring experience, excellence, and commitment to everything we offer and we are dedicated to a culture where all our employees may thrive. Our culture is built on our values, driven by our mission, and nurtured through the expert contributions of our professionals.