Manager Aftermarket Services (MRO & Lifecycle Support) (m/f/d)

TYTAN Technologies The PACE is fast. The expectations are high. The contribution matters. Working at TYTAN is more than a job, this is a mission. We push boundaries, think big, and hold ourselves to the highest standard. Our mission and values guide everything we do, and we're looking for people who are driven by ownership, embrace challenges, and are energized by meaningful work. If you're motivated by impact and thrive in dynamic environments, you'll fit right in. At TYTAN , we aim to set a global standard in autonomous air defense with AI-driven, cost-efficient systems that counter unmanned aerial threats at scale. We protect people. We protect critical infrastructure. We protect European sovereignty. We are seeking a Manager Aftermarket Services to build TYTAN’s through-life support capability from the ground up. You will own that promise: defining and pricing our support offer, building the installed-base and warranty register, and setting up maintenance, spares and repair processes that turn service into a product our customers buy. The role sits within Production Planning & Control, because MRO is planning and control of a different kind of order. Capacity, material, scheduling, ERP and configuration all apply. In the long term, this role is the nucleus of a dedicated Service/MRO department. Your roadmap to make an impact Sell support as a product: Define and price TYTAN’s support offer, including service levels, storage and readiness checks, battery and energetics refresh, spares packages, repair turnaround and software/firmware updates, together with Sales, Bid Management and Legal. Own the support chapters in offers, contracts and negotiations Build the installed-base register: Create and maintain a single source of truth per customer, covering serial numbers, configuration and firmware state, location, storage condition and usage, for both interceptors and ground infrastructure such as launchers, C2/ground stations, sensors, chargers and containers Manage warranty and shelf life: Track warranties for TYTAN units and supplier components, along with shelf-life and calibration dates, and run RMAs and back-to-back supplier warranty claims Plan and execute maintenance: Set up preventive maintenance plans (calendar-, storage- and usage-based), coordinate servicing in-house and on site, define service kits and procedures, and coordinate field technicians and customer training Run the spares and repair loop: Forecast spare parts and repair capacity with PPC and Procurement, plan service orders in our ERP (Odoo) alongside production orders, and feed root causes from the field back into Engineering, Quality and Production Report and build the case: Deliver monthly fleet-readiness, warranty-exposure and service-revenue reporting to management, and develop the concept for a dedicated MRO/Service department 4+ years in aftermarket/after-sales services, MRO, through-life support or Integrated Logistics Support (ILS), ideally in defense, aerospace, drones/robotics or complex electromechanical systems A degree in engineering (aerospace, mechanical, electrical or industrial engineering) or in business/logistics with a strong technical background. Alternatively, a technician or Meister qualification with equivalent experience Practical knowledge of preventive and corrective maintenance concepts, spares planning and repair/RMA processes, plus a solid understanding of configuration and serial-number management Experience defining, pricing or negotiating service offers, SLAs or warranty terms, and confidence supporting Sales in customer negotiations Hands-on ERP experience in a service, maintenance or production planning module (Odoo, SAP or similar), and strong Excel and data skills to build an installed-base and warranty register from scratch A builder mindset. You create structure where none exists, work pragmatically and fast, and are comfortable with ambiguity Confidence with customers and engineers alike. You can explain to a procurement officer why readiness has a price, and to an engineer why a field failure matters High ownership and reliability. Warranty, shelf-life and service deadlines are never missed on your watch Fluent in English (business and technical) Nice-to-haves Experience with drones/UAS, missiles, batteries or energetics handling, or with ground infrastructure such as launchers, C2/ground stations and sensors Familiarity with defense ILS methods and standards such as LSA, RCM/LORA, ASD S3000L/S1000D and CPM/BAAINBw processes, or with EASA Part-145 or military maintenance environments Experience building a service function or department from scratch in a startup or scale-up Knowledge of production planning and S&OP German language skills (B2 or higher) Additional Details Security clearance: Willingness and eligibility to undergo German security screening (Sicherheitsüberprüfung) and to work under export-control regulations. Due to clearance requirements, affiliations with countries listed under § 13 para. 1 no. 17 SÜG may affect the application process. Travel: Up to 20%, including international travel to customer sites. Start date: January 2027 or earliest possible. Why TYTAN? Build technology with real operational impact: Develop autonomous defense systems designed to protect lives and strengthen Europe’s security Shape scalable defense capabilities: Work on solutions built for mass deployment, cost efficiency, resilience, and reliable production at scale Contribute to networked air defense: Help integrate our systems into multi-layered defense architectures alongside sensors, command systems, and effectors Develop for real-world operations: Build capabilities together with end users and improve them continuously based on direct operational feedback Move fast and take ownership: Work in a focused, high-performance team where decisions are made quickly and individual contributions have immediate impact Define a new generation of defense technology: Join early and help shape the products, engineering standards, culture, and direction of a fast-growing deep-tech company Work with an international mission-driven team: Collaborate with experienced specialists united by the goal of creating sovereign and effective security capabilities for Europe Our Benefits Virtual stock options: Participate in our success through virtual stock options (VSOPs) at the company's current valuation Monthly allowances: €106/month in flexible benefits including lunch discounts and EGYM Wellpass or shopping credit Regular health care events: Health check-ups, skin screenings, mental health workshops, and an annual vitamin infusion on us Referral bonus: Earn a reward when someone you refer joins the team Regular team events: On- and off-site activities to connect and celebrate together Corporate discounts: Exclusive employee discounts across a wide range of partner brands Flexibility : Flexible working hours and hybrid work model, plus a modern Munich office built for focus and collaboration About us At TYTAN, it is more than just a job; it is about embracing autonomy, personal growth, and purpose. Make a lasting impact in the new era of defense! Join us to create a safer world for all. WE are an equal-opportunity employer committed to fairness and inclusivity. We do not prioritize any specific religion, gender, nationality, or background. Due to security clearance requirements, affiliations with countries listed under § 13 para. 1 no. 17 SÜG may affect the application process. Please note that we currently do not offer visa sponsorship, so we’re only able to consider candidates who already have a valid work permit. All qualified applicants are hereby encouraged to apply.