Head of Mall / Retail Centre Operations

Lead high-profile operations for Malaysia’s premier luxury outlet destinations, reporting directly to the President & COO, and transform regional retail experiences. Why You Should Apply -Command Operational Excellence: Oversee two iconic, premier luxury retail landmarks. -High-Impact C-Suite Visibility: Work closely with top leadership to shape executive-level strategy. -Strategic Autonomy: Drive multi-site commercial growth and operational direction with full accountability. What You Will Do -Spearhead Site Operations: Oversee daily facilities management, engineering, and M&E operations across destinations. -Provide Technical Leadership: Set strategic direction for building systems, infrastructure management, and asset care. -Lead High-Performing Teams: Mentor, empower, and direct a dedicated team of 24 professionals. -Drive Financial Efficiency: Manage multi-million ringgit budgets, optimizing costs while maintaining premium standards. -Ensure Safety & Readiness: Champion top-tier emergency response protocols and strict regulatory compliance. -Foster Key Partnerships: Build strong relationships with high-end luxury brands, government authorities, and key contractors. Experience You Need -Education: Bachelor’s degree in Engineering, Facilities Management, or a related field. -Industry Experience: Proven track record leading large-scale commercial or retail property operations. -Technical Expertise: Deep knowledge of complex M&E infrastructure, building management systems, and safety compliance. -Financial Acumen: Demonstrated success in multi-million ringgit budget management and strategic cost containment. -Vendor & Safety Management: Strong history of driving vendor accountability and enforcing world-class safety standards. Nice to Have -Experience scaling operations across multi-site commercial property portfolios. About the Company -A joint-venture leader in luxury outlet destinations, renowned for setting international standards in retail and guest experience. Work Arrangement & Benefits -Location: Based in Kuala Lumpur with regular bi-weekly travel to Johor. -Hours: Standard weekday schedule with strategic weekend operational coverage as needed.