IT Desktop Support Specialist - Fully Remote

IT Desktop Support Specialist – Fully Remote Superior Executive and Legal Recruiting is conducting a confidential search for an IT Desktop Support Specialist on behalf of a well-regarded legal services company. The Opportunity Working alongside the company's Head of IT, you will be the first point of contact for technology needs across a fast-paced legal environment. You will keep attorneys and staff productive by resolving issues quickly, with the discretion that confidential client work requires. Key Responsibilities Provide first-line remote support by phone, email, chat, and ticketing system, resolving or escalating issues promptly Configure, deploy, and troubleshoot laptops, peripherals, and mobile devices for remote users Support Windows, Microsoft 365, Active Directory, VPN, and video-conferencing tools Support legal technology such as document management, e-discovery, and time and billing applications Manage onboarding and offboarding: accounts, access, and equipment Reset passwords and manage multi-factor authentication under established security procedures Document solutions and maintain the knowledge base, following firm policies on confidentiality and data security Qualifications 2+ years of desktop or help desk support experience; law firm or professional services background preferred Working knowledge of Windows, Microsoft 365, Active Directory, and ticketing systems Strong troubleshooting skills and a patient, client-first communication style Sound judgment and a strong commitment to confidentiality Self-motivated, with a reliable home office and internet connection Preferred: legal technology experience, endpoint management (e.g., Intune), CompTIA A+ or Microsoft certifications All resumes will be kept strictly confidential.