Department Manager - Campaign Operations & Product Listing

Lead and manage Campaign Operations and Product Listing teams to ensure accurate, efficient, and timely execution of e-commerce campaigns and product content across digital platforms. The role is responsible for driving operational excellence, developing team capabilities, improving workflows through data-driven decision-making, and collaborating closely with Technology, Marketing, and Design teams to enhance platform performance, content quality, and operational scalability Key Responsibilities: 1. Team Leadership & Performance Management Lead, coach, and develop Campaign Operations and Product Listing teams to achieve operational KPIs and business objectives. Establish clear roles, responsibilities, performance standards, and accountability across both functions. Manage workload distribution, resource planning, team productivity, and execution priorities. Identify team capability gaps and implement structured development and performance improvement plans. Foster a culture of ownership, continuous improvement, and cross-functional collaboration. 2. Campaign Operations & CMS Management Oversee end-to-end campaign operations, including content setup, scheduling, publishing, quality assurance, and post-launch monitoring. Manage CMS operations, to ensure accurate and timely implementation of campaign assets and promotional content. Establish operational standards, workflows, and quality control processes to minimize errors and improve execution efficiency. Coordinate with Marketing, Design, and Technology teams to align campaign requirements, deliverables, and launch timelines. Identify opportunities for automation and system enhancements to reduce manual operations and improve scalability. 3. Product Listing & Content Quality Management Oversee product listing operations, including product information, images, content accuracy, and catalog quality. Establish and monitor product content quality standards to ensure consistency, completeness, and compliance with platform requirements. Drive improvements in product onboarding processes, content validation, and listing turnaround time. Collaborate with Commercial, Marketing, Design, and Technology teams to resolve content-related issues and improve product discoverability. Develop scalable workflows for product listing management, quality assurance, and continuous content improvement. 4. Cross-functional & Technology Collaboration Act as the key operational contact between Campaign Operations, Product Listing, Technology, Design, Marketing, and Commercial teams. Translate operational challenges and business requirements into clear system improvement requests and actionable solutions. Partner with Technology teams on CMS enhancements, workflow automation, system integrations, and operational issue resolution. Drive alignment on priorities, deliverables, timelines, and responsibilities across stakeholders. Manage escalations, resolve operational bottlenecks, and ensure timely issue resolution. 5. Data Analytics & Operational Excellence Define, monitor, and analyze operational KPIs covering productivity, accuracy, quality, turnaround time, and SLA performance. Develop performance dashboards and reporting frameworks to provide visibility into team capacity and operational performance. Use operational data to identify inefficiencies, recurring issues, and opportunities for process optimization. Lead workflow standardization, process improvement, and automation initiatives to increase efficiency and reduce repetitive manual tasks. Translate data insights into actionable improvement plans and measurable business outcomes. Requirements Bachelor's degree or higher in Business Administration, Marketing, E-commerce, Digital Business, Information Systems, or related fields. At least 7–10 years of experience in E-commerce Operations, Digital Content Operations, Campaign Operations, or related functions, including 3–5 years in a people management role. Proven experience managing operational teams, developing employee capabilities, and driving measurable performance improvements. Strong understanding of CMS platforms, digital campaign execution, product listing operations, and e-commerce workflows. Strong analytical skills with proficiency in Excel / Google Sheets and experience using BI or dashboard tools such as Power BI or Looker Studio. Ability to interpret operational data, establish KPIs, and translate insights into practical improvement initiatives. Experience working cross-functionally with Technology, Marketing, Design, and Commercial teams. Strong project management, stakeholder management, problem-solving, and communication skills. Excellent Thai and English communication skills, both written and spoken , with the ability to coordinate effectively across technical and non-technical teams. Preferred Qualification: Experience with Strapi or other headless CMS platforms. Experience with product information management (PIM), product catalog management, or content quality systems. Familiarity with Jira, workflow management tools, and Agile methodologies. Experience leading process automation, operational transformation, or platform enhancement projects. Knowledge of SQL, data visualization, or advanced reporting tools is an advantage. Experience in retail, omnichannel, marketplace, or large Experience leveraging AI-powered tools to improve operational efficiency, content quality, and workflow automation. Familiarity with AI applications in e-commerce operations, including product content enrichment, automated quality assurance, and campaign content management. Ability to identify, evaluate, and implement AI-driven solutions in collaboration with Technology teams to reduce manual workload and improve scalability. Understanding of AI workflow automation, including AI agents, is an advantages.