Technology
Technical Engineer (Amazon Connect and CloudWatch)
Global Rabbits
HimalayasRemote
- Location
- Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands (Malvinas), French Guiana, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Sint Maarten (Dutch part), Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States, United States Minor Outlying Islands, Uruguay, Venezuela, Virgin Islands, British, Virgin Islands, U.S., Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands (Malvinas), French Guiana, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Sint Maarten (Dutch part), Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States, United States Minor Outlying Islands, Uruguay, Venezuela, Virgin Islands, British, Virgin Islands, U.S.
- Type
- Remote
- Salary
- Salary not specified
- Posted
- 1 Nov 2026
This is a remote position. Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution.
This is a remote position. Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources. We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies. Requirements 5+ years of experience in software development or cloud/DevOps engineering. Strong knowledge of Node.js (v18+), Python, JavaScript . Advanced AWS experience, including IAM, VPC, networking basics . Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations). Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms). Familiarity with incident/problem management , observability, and automation scripting. Experience with Terraform/CloudFormation for monitoring infrastructure. Advanced spoken and written English. Responsibilities Amazon Connect & Telephony Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer . Configure telephony/VoIP integrations, including SIP, routing, and call handling. Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs . Customize agent dashboards/CCP using JavaScript/React . Cloud Monitoring & Observability Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces . Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs. Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell . Implement monitoring infrastructure as code using Terraform or CloudFormation . Troubleshoot and resolve incidents by correlating logs, alarms, and metrics. Analytics & Reporting Build real-time dashboards using Amazon Connect metrics. Export data for BI tools to improve decision-making and performance insights. This poisition is for LATAM-based applicants . Originally posted on Himalayas