Workplace IT Specialist (all genders)

Our Vision At Cardmarket, people come first. Our goal is to create a workplace where everyone feels safe, appreciated, and inspired. A place where you enjoy coming to work and feel good about heading home at the end of the day. Open communication is at the heart of our culture. Only by talking openly about challenges, big or small, can we find solutions together. Cardmarket connects people across continents, regardless of skin colour, origin, religion, nationality, gender, or sexual orientation. We treat everyone equally and expect the same from all applicants. Our strength lies in our diverse perspectives and the shared commitment to move forward together as an inclusive team. To strengthen our Technology department, we're looking for a Workplace IT Specialist who will own and continuously enhance our internal IT landscape, ensuring that employees have seamless, secure, and reliable access to the tools, systems, and devices that keep our business running smoothly. Your Responsibilities User Access & Provisioning Managing onboarding/offboarding access across all tools (Jira, Confluence, O365, etc.) Maintaining role-based access and permissions Ensuring timely provisioning and deprovisioning of accounts Maintaining documentation of system access and ownership Workplace Tools Administration Administering and maintaining of Jira & Confluence, Microsoft 365 (Teams, SharePoint, Copilot, Exchange) and Azure AD / Entra ID Managing Shared mailboxes, distribution lists, and permissions Supporting tool optimization and usage best practices IT Security & Compliance Maintaining and enforcing Password policies (e.g., Dashlane) and Access control best practices Supporting audits and security checks Acting as the first point of contact for internal IT security topics Coordinating with external security/IT vendors if needed IT Support Providing daily support for employee IT issues Troubleshooting common problems with accounts, permissions, tools and devices Maintaining a lightweight ticketing or request tracking system Owning the employee support queue and support documentation Ensuring fast, friendly, and effective support experience Device Lifecycle Management Owning the full lifecycle of company devices including Ordering, Setup & configuration, Assignment to employees, Repairs & Replacements and Offboarding MFA, MDM, local admin removal, disk encryption, endpoint protection, patching, and device wipe Maintaining inventory of all IT assets Office IT Infrastructure Ensuring reliable office internet and connectivity Acting as contact for internet providers / hardware vendors Coordinating setup for new office spaces if needed Training & Enablement Organizing and delivering training sessions on Tools (Jira, Teams, etc.) and Security awareness Creating simple guides and documentation for employees Your profile Experience 2–5 years of hands-on employee IT support experience, including independently managing a support queue Experience prioritizing competing requests, communicating with frustrated users, recognizing security concerns, and knowing when to escalate. Strong user skills are essential Experience with: - Microsoft 365 ecosystem - Identity/access management (Azure AD / Okta / similar) - Atlassian tools (Jira / Confluence) Skills Strong troubleshooting mindset Solid understanding of: - User access management - Device management - Basic IT security principles Ability to structure processes (onboarding, access, inventory) Nice-to-have Familiarity with: MDM tools (Intune, Jamf) Password managers (Dashlane, 1Password) Presence in Berlin & valid Work Permit for Germany is necessary! Why us? Imagine a workplace where passion, trust, and personal responsibility are part of everyday working life. A place where people enjoy coming together, sharing ideas, laughing together, while at the same time working with a high level of professionalism.That’s exactly what you’ll find at Cardmarket. Your everyday work You will work in a full-time position (39 hours per week) at our office in Berlin, a place where creative energy, exchange, and focus come together. At the same time, we offer a hybrid working model and provide you with all the equipment you need for your work. Thanks to flexible working hours with clearly defined core hours, you can structure your day in a way that allows work and private life to harmonize well. Community & Culture We meet each other as equals. An informal, first-name culture is a given, from interns to management. We believe that great results are achieved where people feel seen, heard, and valued. Our shared passion for trading card games connects us, at work and beyond. It symbolizes what defines us: curiosity, strategy, teamwork, and the drive to continuously challenge ourselves. Vacation & further benefits Five weeks of paid vacation as well as a Germany-wide public transport ticket (Deutschlandticket) that supports you flexibly in your everyday life. You’ll also receive a lunch allowance of up to €7.67 per working day. Your development matters Standing still is not an option for us, at least not in a positive sense. With a personal annual learning budget of €1,500, we deliberately invest in your development: conferences, courses, books, or new skills. You decide what helps you move forward. Mental & physical health We know: Great performance can only happen when people are doing well. That’s why we support you with an Urban Sports Club membership for your physical balance, our collaboration with DearEmployee, which offers anonymous, professional psychological support, and the Women of Cardmarket & LGBTQIA+ Group, which promotes exchange, visibility, and empowerment. In short With us, you won’t find anonymous open-plan offices or rigid structures, but a work environment with heart, values, and genuine appreciation, a place where you’re not only allowed to be yourself, but expected to be, take responsibility, and continue developing, professionally and especially personally