Head of Patient Navigation Operations

About the company Our client is a healthcare technology company. The role Raydar is recruiting for this role on behalf of our client. Lead the operations of a patient navigation team as its first dedicated operations leader, growing the group and building the systems, standards and reporting that support it. The role is internal-facing, centered on managing staff and shaping care workflows with leadership rather than direct patient contact. What you'll do - Take over an existing navigation team and grow it through hiring, onboarding, staffing, scheduling and performance management. - Map out care workflows covering outreach, appointment booking, care coordination, follow-up and handling of complex cases. - Raise engagement and conversion through script refinement, text-message outreach, controlled experiments and review of where people drop off. - Define and track a set of operating metrics covering contact rates, booked appointments, coordination results, satisfaction and team productivity. - Partner with engineering on internal CRM, automation and team tooling, passing frontline findings along as product improvements. - Establish standards for privacy, compliance and quality across the team's work. Requirements What we're looking for - At least 3 years of experience leading patient-facing teams. - A data-driven approach to running day-to-day operations. - Skill in drafting the guidance, learning materials and review checklists that frontline teams rely on. - Proven success growing large-scale efforts that connect with people receiving care. - Previous experience in health services operations or patient support, ideally in a nearby care-access role. Benefits Compensation and benefits - Base salary: USD 100,000 to 180,000 per year - Health insurance - Meals covered Location and work model - Remote (US) - Full-time