Senior Client Success Manager

About the company Our client is a healthcare technology company. The role Raydar is recruiting for this role on behalf of our client. Own a mix of commercial relationship work and hands-on delivery, growing existing partner accounts and bringing in new business through channel partners. The role leads implementations from contract signing through launch and beyond, and serves as the main non-sales contact for partners. It suits someone who can run both the strategic conversation and the operational project plan. What you'll do - Build relationships with brokers, benefits consultants, administrators and partner account teams to win new groups and grow enrollment within live accounts. - Own renewals and the most important partner relationships. - Lead implementations end to end from contract signing, acting as the first non-sales contact for partners. - Run regular business reviews and manage ongoing partner reporting. - Shape how the post-signing account function is organized and improved, coordinating with several internal groups. Requirements What we're looking for - Track record of steering partner setup and rollout work from signature through to go-live in an account or success position. - Skill in producing partner-facing metrics and persuading senior decision-makers of a product's worth. - Experience growing accounts through channel or referral partners. - Comfort working with finance leaders and technical integration teams alike. - Ability to work independently in a small, fast-moving team with changing priorities. Bonus points - Experience building customer success processes from scratch or leading a customer success team. - Background at early-stage startups or in employee benefits technology. Benefits Compensation and benefits - Base salary: $115K to $160K per year - Equity Location and work model - New York, New York, United States - Hybrid, with one required in-office day per week - Full-time