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Technical Account Manager

Raydar

Workable
WhatsApp
Location
New York, New York, United States, United States
Type
Full-time
Salary
Salary not specified
Posted
13 Nov 2026
About the company Our client is a software company. The role Raydar is recruiting for this role on behalf of our client. Own the relationship and technical health of existing customer accounts in a post-sales role. You will coordinate stakeholders and timelines, anticipate new needs and risks, work hands-on with complex data, and feed technical findings back to delivery and engineering teams. What you'll do - Manage stakeholders and timelines across existing customer accounts. - Anticipate new needs, expansion opportunities and risks, and build account plans. - Review and adjust customer configurations as needed, without writing code. - Analyze, reshape and map large datasets, including unstructured data. - Monitor product usage and failures, and correct issues when they arise. - Relay technical problems and bottlenecks to delivery and engineering teams. - Turn frontline issues into clear product requirements and implementation guides. - Serve as the main contact for high-stakes accounts, including under tight deadlines. - Take ownership of retention outcomes for assigned accounts. - Travel to customers when needed. Requirements What we're looking for - Experience at fast-paced, hi
About the company Our client is a software company. The role Raydar is recruiting for this role on behalf of our client. Own the relationship and technical health of existing customer accounts in a post-sales role. You will coordinate stakeholders and timelines, anticipate new needs and risks, work hands-on with complex data, and feed technical findings back to delivery and engineering teams. What you'll do - Manage stakeholders and timelines across existing customer accounts. - Anticipate new needs, expansion opportunities and risks, and build account plans. - Review and adjust customer configurations as needed, without writing code. - Analyze, reshape and map large datasets, including unstructured data. - Monitor product usage and failures, and correct issues when they arise. - Relay technical problems and bottlenecks to delivery and engineering teams. - Turn frontline issues into clear product requirements and implementation guides. - Serve as the main contact for high-stakes accounts, including under tight deadlines. - Take ownership of retention outcomes for assigned accounts. - Travel to customers when needed. Requirements What we're looking for - Experience at fast-paced, high-growth software companies, ideally vertical SaaS. - Background as a technical account manager with a strong technical foundation, not only account management. - Quick to learn software and comfortable working in large spreadsheets. - A track record of staying at least 1.5 years in two or more roles. - Lives in the New York area and can commit to being on site five days each week; no relocation assistance is provided. Bonus points - Experience as a support engineer who moved into account management. - Depth in fintech or healthtech. - Experience with data mapping, ERP or CRM systems, or debugging data issues. - Familiarity with AI or LLM tools. Benefits Compensation and benefits - Base salary: USD 150,000 to 165,000 per year - Equity Location and work model - New York, NY, United States - On-site, five days a week - Full-time