Receptionist & Dispenser (FTC)

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are seeking an organised, personable Receptionist & Dispenser to join our team at Kernow Vets on a full-time fixed-term basis for 12 months to cover maternity leave. The successful applicant will be primarily responsible for booking in visits, taking down orders and doing dispenses, stock control, taking payments, dealing with general enquiries as well as other general administration tasks. This post is based between our premises at Woods Browning Industrial Estate, Bodmin & Station road in St Columb. This role will work alongside 5 other receptionists, so the ability to work with others is essential. We currently have a small but busy admin team and we are looking for someone who is hard working and reliable, with a strong sense of team spirit and a good sense of humour! How You’ll Make a Difference As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction. You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. Working Pattern * Monday - Friday 40 hours, 1 in 4 Saturdays 8.30 - 12.30. Key Responsibilities * Act as the first point of contact for clients in person, by phone, and via email * Provide a warm, professional, and knowledgeable service to farm and equine clients * Manage appointment bookings, emergency calls, and on-call rotas appropriately * Handle client queries, payments, invoicing, and insurance paperwork * Manage complaints sensitively and escalate where necessary * Ensure accurate client and animal records are maintained on the practice management system * Oversee daily administrative tasks, including correspondence and filing * Support billing processes, debt control, and end-of-day reconciliation * Assist with stock control for reception supplies * Support practice audits, compliance, and data protection requirements * Ensure reception runs smoothly during routine operations and emergencies * Help develop and maintain reception protocols and procedures * Identify opportunities to improve efficiency and client experience * Support practice promotions, communications, and client education initiatives * Office and consumables stock control * Office equipment selection and maintenance * Full understanding of the IT equipment and working processes to ensure fully functioning access for all staff at all times * Training all staff on the use of the ICT equipment and systems * General knowledge and understanding of all Microsoft packages and other systems used within the Group You Might Be a Great Fit If... You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring: * Excellent communication skills and a professional, welcoming manner * Experience in a customer-facing role, with a strong focus on service and attention to detail * The ability to manage multiple tasks effectively in a busy environment * A collaborative approach and willingness to support colleagues * A proactive attitude, with openness to feedback and learning How We’ll Support You At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from: * A key client-facing role within a supportive and collaborative practice team * Clear career pathways with progression opportunities within client care and practice leadership roles * Ongoing learning and development supported by experienced colleagues and practice teams * A values-led culture focused on care, community and continuous improvement What We Offer Our Team * 6.6 weeks' annual leave plus your birthday off * Increasing holiday allowance based on length of service * Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay * Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria * Learning and development opportunities via the inspiring vet care Academy * Pension scheme * Discounted veterinary care * Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.