Dental Front Desk - Receptionist and Insurance Verification

Key Responsibilities 1. Phone Communication & Dental Appointment Scheduling Answer incoming patient phone calls promptly with a warm, clear, and professional telephone demeanor. Conduct outbound calls to schedule new patients, book hygiene recalls, confirm upcoming procedures, and fill open chair time. Send timely appointment reminders and routine post-visit follow-ups via phone, email, or SMS. 2. Dental Insurance Verification of Benefits (VOB) Verify patient dental insurance eligibility, active coverage, annual maximums, deductibles, waiting periods, and frequency limitations prior to scheduled visits. Accurately update insurance breakdowns within the dental practice management software so patients receive transparent out-of-pocket estimates. 3. Front-Line Dental Billing Support Answer general patient billing inquiries regarding statement balances, deductibles, annual maximums, and insurance coverage breakdowns. Review patient ledgers to explain basic treatment charges clearly, collect copays/balances over the phone, and escalate complex claim disputes to the billing team when needed. Qualifications & Requirements Dental Experience: 1–2+ years of hands-on experience in a U.S. dental front desk, dental call center, or virtual dental assistant role. Core Dental Skills: Proven background with dental appointment scheduling, Dental Verification of Benefits (VOB), and explaining basic dental billing statements. Software Proficiency: Hands-on experience with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, Curve Dental) and payer portals. Communication: Exceptional, clear spoken and written English with strong customer service and active listening skills. Technical Setup: Quiet home office environment, noise-canceling headset, reliable high-speed internet, and familiarity with cloud VOIP phone systems.