International Operations Manager

This is a remote position. Woloyem Consulting is looking for an International Operations Manager to help structure, coordinate, and optimize our operations across Europe and Africa . Woloyem Consulting is a premium training, coaching, and certification company specializing in Project Management, IT Service Management, and professional certifications . We are a PMI® Authorized Training Partner and a PeopleCert Accredited Training Organization , delivering high-impact training programs with a strong focus on results, execution, and learner success. This is not a simple administrative role. We are looking for a builder , not just a coordinator. The right candidate will help create systems, improve processes, coordinate teams, support training operations, and ensure that the organization runs with clarity, discipline, and efficiency. The International Operations Manager will work closely with the Founder and leadership team to support the company’s growth, improve operational performance, and contribute to the launch and management of new strategic activities, including our examination center operations. Key Responsibilities Coordinate daily operational activities across training, onboarding, finance, academic coordination, and customer experience. Support the planning and execution of training sessions, coaching programs, bootcamps, and certification preparation programs. Coordinate with trainers, sales, marketing, finance, onboarding, and academic teams to ensure smooth delivery. Improve internal processes, workflows, documentation, and standard operating procedures. Track operational KPIs and prepare regular reports for management. Monitor customer onboarding, learner experience, satisfaction, and issue resolution. Support partner and vendor coordination, including international certification and examination-related partners. Contribute to the setup, coordination, and operational readiness of examination center activities. Identify operational bottlenecks and propose practical solutions. Ensure that execution deadlines, quality standards, and internal procedures are respected. Help build scalable systems that reduce dependency on the Founder and improve company efficiency. Requirements Mandatory Requirements Fluent in English and French , both written and spoken. Minimum 3 years of experience in operations, project coordination, business administration, training coordination, or a similar role. Strong organizational and coordination skills. Excellent communication skills. Ability to work independently in a 100% remote environment . Strong execution mindset with attention to detail. Comfortable working with KPIs, reports, dashboards, and performance metrics. Good knowledge of Excel / Google Sheets . Experience using CRM or digital business tools such as Zoho CRM, Zoho Campaigns, Zoho Recruit, Google Workspace, Microsoft Office , or similar platforms. Ability to manage multiple priorities and follow up until completion. Problem-solving mindset and ability to take ownership. Preferred Qualifications Experience in the training, education, consulting, certification, or professional services industry. Experience working in a multi-country or international environment. Knowledge of project management, IT service management, or professional certifications such as PMP®, CAPM®, ITIL®, PRINCE2® . Experience documenting processes and creating SOPs. Experience supporting business growth, operational scaling, or internal transformation. Familiarity with remote team coordination. Ideal Candidate Profile The ideal candidate is highly organized, proactive, disciplined, and results-focused. You are not waiting for instructions all the time. You can identify problems, structure solutions, follow up with people, and make sure things get done. You must be comfortable working in a fast-growing company where structure is being built, improved, and optimized continuously. We need someone who can think, organize, execute, and report clearly. Benefits Benefits 100% remote position . Opportunity to work with an international company operating across Europe and Africa . Direct collaboration with the Founder and leadership team. Opportunity to contribute to the growth of a premium training and certification company. Exposure to international certification bodies and professional training programs. Performance-based incentives. Growth opportunity toward a senior operations leadership role. Flexible and results-oriented work environment. Opportunity to build systems, not only execute tasks. Work with a company recognized as a PMI® Authorized Training Partner and PeopleCert Accredited Training Organization . Be part of a mission-driven company helping professionals become certified, confident, and credible. Originally posted on Himalayas