Customer Support Officer (Japanese speaking) – Remote Japan

This is a remote position. Customer Support Officer (Japanese speaking) – Remote Japan Overview A regulated international FX/CFD broker is hiring a Japanese-speaking Customer Support Officer, working remotely from Japan, to support clients through account opening, platform use and enquiries. Responsibilities Help clients open and maintain trading accounts Answer enquiries by email, phone and internal channels Make welcome calls and follow-ups Explain trading platforms and services; troubleshoot MetaTrader issues Resolve back-office and account enquiries and handle complaints Liaise with internal teams and escalate complex cases Support marketing with translations and events when needed Requirements Native or fluent Japanese, written and spoken Fluent English (B2+) University or college degree Strong communication and interpersonal skills Comfortable with CRM, email platforms and MS Office Able to work independently and under pressure Based in Japan, and willing to spend an initial 3 months in Cyprus for paid training (travel and accommodation covered), then return to work remotely from Japan. Able to work 08:00–17:00 or 09:00–18:00 Japan time What's offered Approx. USD 2,000/month (12 salaries a year) Remote from Japan after an initial 3-month paid training period in Cyprus International, multicultural FX/CFD environment Learning and growth opportunities Position details Salary: Approx. USD 2,000 per month (12 salaries a year) Location: Japan Work mode: Remote Working hours: 08:00–17:00 or 09:00–18:00 Japan time Job Type: Full time Experience: Customer support / CRM experience Skills: Customer Support, Japanese, MetaTrader, CRM, Complaints Handling Industry: Forex/FX Originally posted on Himalayas