L2 Service Desk Engineer

About the Role We are seeking experienced L2 Service Desk Engineers to provide technical support across diverse customer environments for an established Australian technology and managed services provider. In this role, you will take ownership of Level 2 incidents and service requests, troubleshoot complex technical issues, respond to critical outages, and ensure outstanding tickets are progressed effectively. You will work independently, applying your technical expertise and sound judgement to investigate issues beyond first-line support. This is an opportunity to work across a broad technology landscape, including Microsoft 365, Windows Server, cloud infrastructure, networking, identity management and security services. About the Client You will be working with an established Australian-owned business technology and managed services provider supporting organisations across multiple states. The organisation delivers a comprehensive range of technology solutions, including managed IT services, infrastructure and networking, cloud solutions, cybersecurity and unified communications. Its workplace culture is built around trust, respect and collaboration, with a strong focus on employee development, innovation and recognising individual contributions. The organisation is guided by four core values: People, Innovation, Integrity and Customer. Ideal Profile Experience & Technical Capabilities Practical experience providing Level 2 IT support, with the ability to investigate and resolve technical issues beyond basic first-line troubleshooting. Experience handling customer support calls, managing service tickets and prioritising incidents based on business impact and urgency. Active Directory, Microsoft 365 administration, Microsoft Entra ID and Exchange Online